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PSNet: Patient Safety Network

Investigating Clinical Incidents in the NHS.

Sixth Report of Session 2014–15. House of Commons Public Administration Select Committee. London, England: The Stationery Office; March 27, 2015. Publication HC 886.

Applying evidence generated from complaints submitted to health care services has been promoted as a way to inform improvement. As a follow up to a previous inquiry, this report explores the process of clinical incident investigations at the National Health Service. The authors draw from accident analysis practices in the aviation industry to provide guidance on developing an independent program to investigate health care incidents in the United Kingdom.