It depends who you ask: divergences in staff and external stakeholder narratives about the causes of a healthcare failure.

E. Julie Hald; Alex Gillespie; Tom W Reader

Study

It depends who you ask: divergences in staff and external stakeholder narratives about the causes of a healthcare failure.

November 29, 2023

Hald EJ, Gillespie A, Reader TW. J Contingencies Crisis Manage. 2023;31(4):752-766.

View more articles from the same authors.

Including both patient/relative and staff perspectives in investigations provides a deeper understanding of the event. This study applies natural language processing methodology to 40 staff and 53 patient/relative witness statements into a C. difficile outbreak in a UK trust. This novel method revealed that staff identified a lack of training and understaffing, whereas patients/relatives identified communication failures and the physical environment as contributing factors.

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Psychological and Social Complications

It depends who you ask: divergences in staff and external stakeholder narratives about the causes of a healthcare failure.

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