Journal Article

"It matters what I think, not what you say": scientific evidence for a medical error disclosure competence (MEDC) model.

Hannawa AF, Frankel RM. Journal of patient safety. 2018.

Effective error disclosure fosters a just culture. In this large study, participants responded to actors as they disclosed a minor error and a sentinel event. When physicians communicated their remorse nonverbally, participants had less desire to distance themselves from the physician or seek legal action.