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It's like sending a message in a bottle: a qualitative study of the consequences of one-way communication technologies in hospitals.
Lafferty M, Harrod M, Krein SL, et al. It’s like sending a message in a bottle: a qualitative study of the consequences of one-way communication technologies in hospitals. J Am Med Inform Assoc. 2021;28(12):28(12). doi:10.1093/jamia/ocab191.
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October 13, 2021
Lafferty M, Harrod M, Krein SL, et al. J Am Med Inform Assoc. 2021;28(12):28(12).
Use of one-way communication technologies, such as pagers, in hospitals have led to workarounds to improve communication. Through observation, shadowing, interviews, and focus groups with nurses and physicians, this study describes antecedents, types, and effects of workarounds and their potential impact on patient safety.
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