Keeping our Promises: Research, Practice, and Policy Issues in Health Care Reliability.
Keeping our Promises: Research, Practice, and Policy Issues in Health Care Reliability. Reinertsen JL, Clancy C, Henriksen K, et al. Health Serv Res. 2006;41(4 Pt 2);1535–1720.
This special issue includes articles on the application of high reliability organization (HRO) theory in health care, the role of sensemaking, HRO cultures, and policies that support reliability.