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Leadership Response to a Sentinel Event: Respectful, Effective Crisis Management.

Institute for Healthcare Improvement.

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April 4, 2022

Institute for Healthcare Improvement.

Crisis management skills are valuable at both the organizational and clinical levels. This curated set of materials supports leadership engagement in the proactive development and implementation of crisis management plans as a part of larger culture of safety efforts. Key elements covered support respectful communication with patients, families and clinicians after medical errors occur.