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PSNet: Patient Safety Network
Journal Article

The limits of checklists: handoff and narrative thinking.

Hilligoss B, Moffatt-Bruce SD. BMJ quality & safety. 2014;23:528-33.

Communication failures at the time of patient handoffs have been frequently implicated in adverse events. Comparing how narrative modes of communication such as storytelling and structured tools like checklists can be utilized to augment information transfers in health care, this commentary advocates for more research into strategies to improve narrative thinking.