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Book/Report
Listening, Learning, Responding to Concerns.
April 12, 2023
Newcastle Upon Tyne, UK: Care Quality Commission; March 2023.
The ability to raise patient safety concerns without fear of retribution is a core element of a safety culture. This pair of reports examines a failure in organizational response to an employee expressing concerns. The first report examines an explicit whistleblowing incident in the National Health Service that was poorly managed. The second looks at broader system-level elements needed to support effective responses when concerns are voiced.
