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Commentary
November 11, 2020

Making communication and resolution programmes mission critical in healthcare organisations.

Gallagher TH, Boothman RC, Schweitzer L, et al. Making communication and resolution programmes mission critical in healthcare organisations. BMJ Qual Saf. 2020;29(11):875-878. Epub 2020/05/07. doi: 10.1136/bmjqs-2020-010855

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Gallagher TH, Boothman RC, Schweitzer L, et al. BMJ Qual Saf. 2020;29(11):875-878.

Communication-and-resolution programs (CRP) emphasize early disclosure of adverse events and proactive approaches to resolving patient safety issues. This editorial discusses strategies for successful implementation of CRPs highlighted in prior research, including its prioritization by institutional leadership, investment in tools and resources necessary for implementation, and the use of metrics to track CRP functioning. 

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Gallagher TH, Boothman RC, Schweitzer L, et al. Making communication and resolution programmes mission critical in healthcare organisations. BMJ Qual Saf. 2020;29(11):875-878. Epub 2020/05/07. doi: 10.1136/bmjqs-2020-010855