Managing clinical failure: a complex adaptive system perspective.
Matthews JI, Thomas PT. Managing clinical failure: a complex adaptive system perspective. Int J Health Care Qual Assur. 2007;20(3):184-194. doi:10.1108/09526860710743336.
The investigators interviewed clinicians and managers to assess how knowledge is captured in a clinical setting. They found that mechanistic reporting processes may compromise more organic methods of organizational learning.