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PSNet: Patient Safety Network

Managing the Costs of Clinical Negligence in Trusts.

Comptroller and Auditor General; Department of Health; National Audit Office.

Applying evidence generated from complaints submitted to health care services has been promoted as a way to inform improvement. This report assesses management of claims against National Health Services trusts to determine the costs involved, ensure appropriate patient compensation, and control incidence of future claims through collaborative care improvement efforts.