Medical errors: disclosure styles, interpersonal forgiveness, and outcomes.
Hannawa AF, Shigemoto Y, Little TD. Medical errors: Disclosure styles, interpersonal forgiveness, and outcomes. Social Sci Med. 2016;156:29-38. doi:10.1016/j.socscimed.2016.03.026.
Error disclosure is receiving increased attention as a strategy to improve communication and patient safety. Using video-recorded vignettes with professional actors, this study found patients were more likely to forgive a medical error when the physician showed high nonverbal involvement during disclosure.