Journal Article

Medical errors: disclosure styles, interpersonal forgiveness, and outcomes.

Hannawa AF, Shigemoto Y, Little TD. Social science & medicine (1982). 2016;156:29-38.

Error disclosure is receiving increased attention as a strategy to improve communication and patient safety. Using video-recorded vignettes with professional actors, this study found patients were more likely to forgive a medical error when the physician showed high nonverbal involvement during disclosure.