Mental models: a basic concept for human factors design in infection prevention.
Sax H, Clack L. Mental models: a basic concept for human factors design in infection prevention. J Hosp Infect. 2015;89(4):335-9. doi:10.1016/j.jhin.2014.12.008.
Mental models are psychological representations of situations which affect an individual's expectations and courses of action taken. Illustrating how mental models can hinder efforts to improve hand hygiene in health care, this commentary recommends designing around human factors to augment infection control.
Sax H, Clack L. Mental models: a basic concept for human factors design in infection prevention. J Hosp Infect. 2015;89(4):335-9. doi:10.1016/j.jhin.2014.12.008.