Mitigating patient and consumer safety risks when using conversational assistants for medical information: exploratory mixed methods experiment.

Timothy W. Bickmore; Stefan Olafsson; Teresa K. O'Leary

Study

Mitigating patient and consumer safety risks when using conversational assistants for medical information: exploratory mixed methods experiment.

December 15, 2021

Bickmore TW, Olafsson S, O'Leary TK. J Med Internet Res. 2021;23(11):e30704.

View more articles from the same authors.

Patients and families increasingly access mobile apps, conversational assistants, and the internet to find information about health conditions or medications. In a follow up to an earlier study, researchers evaluated two approaches to determine the likelihood that patients would act upon the information received from conversational assistants.

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Mitigating patient and consumer safety risks when using conversational assistants for medical information: exploratory mixed methods experiment.

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