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PSNet: Patient Safety Network
Journal Article

Mixed-methods evaluation of real-time safety reporting by hospitalized patients and their care partners: the MySafeCare application.

Collins SA, Couture B, Smith ADB, et al. J Patient Saf. 2020;16.

This article describes the implementation of MySafeCare, a web-based application allowing hospitalized patients and their care partners to report safety concerns in real time, compared to an existing hospital-based service addressing patient/family concerns. Submissions to the web-based application were comparable or higher than reports to the hospital-based service. Qualitative interviews with participants found that patients preferred the anonymity of the web-based application.