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PSNet: Patient Safety Network
Journal Article

Not just "getting by": factors influencing providers' choice of interpreters.

Hsieh E. Journal of general internal medicine. 2015;30:75-82.

This qualitative study found that health care providers often do not use professional interpreters due to barriers including time constraints, limited access to interpreters, difficulty developing a patient–provider relationship through interpretation, and lack of confidence in interpreters' understanding about clinical complexities. A past AHRQ WebM&M case and commentary discusses an adverse event associated with lack of professional medical interpretation.