Novel telephone-based interactive voice response system for incident reporting.
McNiven B, Brown AD. Novel telephone-based interactive voice response system for incident reporting. Jt Comm J Qual Patient Saf. 2021;47(12):809-813. doi:10.1016/j.jcjq.2021.09.010.
Errors and near misses reported via incident reporting systems can highlight emerging patient safety concerns; however, rates of reporting remain low. In this comparison study of web-based and interactive voice response systems (IVRS), the mean number of reports was higher for IVRS and length of time to complete the report was lower.