Operational failures in general practice: a consensus-building study on the priorities for improvement.
Sinnott C, Alboksmaty A, Moxey JM, et al. Operational failures in general practice: a consensus-building study on the priorities for improvement. Br J Gen Pract. 2024;74(742):e339-e346. doi:10.3399/bjgp.2023.0321.
Operational failures (e.g., distractions, situational constraints) can impact the delivery of safe, high-quality healthcare. This study, including general practitioners and patients in the UK National Health Service (NHS), used a modified Delphi process to prioritize operational failures in general practice. Participants identified several areas for improvement, including missing test results and inaccuracies in medical records.