Organisation and characteristics of out-of-hours primary care during a COVID-19 outbreak: a real-time observational study.

Stefan Morreel; Hilde Philips; Veronique Verhoeven

Study

Organisation and characteristics of out-of-hours primary care during a COVID-19 outbreak: a real-time observational study.

September 30, 2020

Morreel S, Philips H, Verhoeven V. PLoS One. 2020;15(8):e0237629.

View more articles from the same authors.

This article describes how primary care practices in Belgium reorganized care during the COVID-19 pandemic, going from providing no telephone consultations to half of all contacts being delivered by telephone.

PubMed citation

Free full text

Related Resources From the Same Author(s)

Management and patient safety of complex elderly patients in primary care during the COVID-19 pandemic in the UK-Qualitative assessment.

April 14, 2021

Prevalence, nature and predictors of omitted medication doses in mental health hospitals: a multi-centre study.

March 11, 2020

Determinants of burnout and other aspects of psychological well-being in healthcare workers during the Covid-19 pandemic: a multinational cross-sectional study.

May 5, 2021

Reducing nosocomial transmission of COVID-19: implementation of a COVID-19 triage system.

October 28, 2020

Using the Global Trigger Tool in surgical and neurosurgical patients: a feasibility study.

September 7, 2022

Private patient rooms and hospital-acquired methicillin-resistant Staphylococcus aureus: hospital-level analysis of administrative data from the United States.

August 5, 2020

Communication of preclinical emergency teams in critical situations: a nationwide study.

May 26, 2021

Missed acute coronary syndrome during telephone triage at out-of-hours primary care: lessons from a case-control study.

February 3, 2021

Characteristics and unexpected COVID-19 diagnoses in resuscitation room patients during the COVID-19 outbreak - a retrospective case series.

September 30, 2020

Understanding teamwork in rapidly deployed interprofessional teams in intensive and acute care: a systematic review of reviews.

September 28, 2022

Impact of altering referral threshold from out-of-hours primary care to hospital on patient safety and further health service use: a cohort study.

January 11, 2023

Hospital ward adaptation during the COVID-19 pandemic: a national survey of academic medical centers.

September 23, 2020

Association of measured quality with financial health among U.S. hospitals.

May 4, 2022

Inattentional blindness in anesthesiology: a gorilla is worth one thousand words.

November 24, 2021

Predicting self-intercepted medication ordering errors using machine learning.

September 1, 2021

ASK ME!-Routine measurement of patient experience with patient safety in ambulatory care: a mixed-mode survey

December 22, 2021

Variation in detected adverse events using trigger tools: a systematic review and meta-analysis.

September 21, 2022

What causes medication administration errors in a mental health hospital? A qualitative study with nursing staff.

January 23, 2019

Identifying potential prescribing safety indicators related to mental health disorders and medications: a systematic review.

August 14, 2019

The benefits and harms of open notes in mental health: a Delphi survey of international experts.

December 8, 2021

Patients' experiences and perspectives of patient-reported outcome measures in clinical care: a systematic review and qualitative meta-synthesis.

May 11, 2022

Missed nursing care during the COVID-19 pandemic: a comparative observational study.

July 21, 2021

Understanding factors that could influence patient acceptability of the use of the PINCER intervention in primary care: a qualitative exploration using the Theoretical Framework of Acceptability.

November 9, 2022

Pharmacist-led educational interventions provided to healthcare providers to reduce medication errors: a systematic review and meta-analysis.

August 4, 2021

Tele-Rapid Response Team (Tele-RRT): the effect of implementing patient safety network system on outcomes of medical patients- a before and after cohort study.

January 11, 2023

Diagnosis of physical and mental health conditions in primary care during the COVID-19 pandemic: a retrospective cohort study.

October 21, 2020

Patient harm and institutional avoidability of out-of-hours discharge from intensive care: an analysis using mixed methods.

March 23, 2022

Tipping the balance: a systematic review and meta-ethnography to unfold the complexity of surgical antimicrobial prescribing behavior in hospital settings.

August 10, 2022

Chronic hospital nurse understaffing meets COVID-19: an observational study.

September 9, 2020

Out of sight, out of mind: a prospective observational study to estimate the duration of the Hawthorne effect on hand hygiene events.

November 11, 2020

Use of complete medication history to identify and correct transitions-of-care medication errors at psychiatric hospital admission.

February 15, 2023

Sensemaking and learning during the Covid-19 pandemic: a complex adaptive systems perspective on policy decision-making.

September 16, 2020

COVID-19: patient safety and quality improvement skills to deploy during the surge.

June 24, 2020

Institutional COVID-19 protocols: focused on preparation, safety, and care consolidation.

September 30, 2020

Signs and symptoms to determine if a patient presenting in primary care or hospital outpatient settings has COVID-19 disease.

July 29, 2020

Safe clinical practice for patients hospitalised in mental health wards during a suicidal crisis: qualitative study of patient experiences.

December 23, 2020

Using event reports in real-time to identify and mitigate patient safety concerns during the COVID-19 pandemic.

October 28, 2020

A mixed methods evaluation of medication reconciliation in the primary care setting.

March 2, 2022

Attending to the emotional well-being of the health care workforce in a New York City health system during the COVID-19 pandemic.

August 26, 2020

Non-technical skills in surgery during the COVID-19 pandemic: an observational study.

March 9, 2022

"At home, with care": lessons from New York City home-based primary care practices managing COVID-19.

December 16, 2020

Incidence and characteristics of errors detected by a short team briefing in pediatric anesthesia.

August 24, 2022

Development of rapid response capabilities in a large COVID-19 alternate care site using Failure Modes and Effect Analysis with in situ simulation.

November 18, 2020

The impact of the COVID-19 pandemic on Emergency Department visits and patient safety in the United States.

August 26, 2020

Changes to primary care delivery during the COVID-19 pandemic and perceived impact on medication safety: a survey study.

June 29, 2022

The second victim phenomenon in health care: a literature review.

November 25, 2020

How satisfied are patients and surgeons with telemedicine in orthopaedic care during the COVID-19 pandemic? A systematic review and meta-analysis.

February 10, 2021

COVID-19 pandemic preparation: using simulation for systems-based learning to prepare the largest healthcare workforce and system in Canada.

September 30, 2020

Safety implications of remote assessments for suspected COVID-19: qualitative study in UK primary care.

March 23, 2022

Transmission of community- and hospital-acquired SARS-CoV-2 in hospital settings in the UK: a cohort study.

November 10, 2021

Prevalence and characteristics of interruptions and distractions during surgical counts.

July 28, 2021

Bracing for the storm: one health care system's planning for the COVID-19 surge.

November 11, 2020

COVID-19 pandemic: a time for collaboration and a unified global health front.

August 12, 2020

A blueprint for leadership during COVID-19.

August 12, 2020

Safety in pediatric hospice and palliative care: a qualitative study.

September 23, 2020

Deferral of care for serious non-COVID-19 conditions: a hidden harm of COVID-19.

November 18, 2020

Use and impact of virtual primary care on quality and safety: The public's perspectives during the COVID-19 pandemic.

January 12, 2022

Characteristics of critical incident reporting systems in primary care: an international survey.

January 19, 2022

Safety culture and the positive association of being a primary care training practice during COVID-19: the results of the multi-country European PRICOV-19 Study.

November 16, 2022

Human factors and ergonomics at time of crises: the Italian experience coping with COVID19.

July 22, 2020

Expanding frontiers of risk management: care safety in nursing home during COVID-19 pandemic.

September 30, 2020

SAFER Care: improving caregiver comprehension of discharge instructions.

March 31, 2021

A novel study of situational awareness among out-of-hospital providers during an online clinical simulation.

October 5, 2022

In situ simulation: an essential tool for safe preparedness for the COVID-19 pandemic.

November 25, 2020

Safety trade-offs in home care during COVID-19: a mixed methods study capturing the perspective of frontline workers.

September 29, 2021

Scaling-up a pharmacist-led information technology intervention (PINCER) to reduce hazardous prescribing in general practices: multiple interrupted time series study.

January 11, 2023

Survey of cancer care providers' attitude toward care for older adults with cancer during the COVID-19 pandemic.

November 25, 2020

Victims of severe intimate partner violence are left without advocacy intervention in primary care emergency rooms: a prospective observational study.

August 18, 2021

'Doing the best we can': Registered nurses' experiences and perceptions of patient safety in intensive care during COVID-19.

September 7, 2022

COVID-19: making the right diagnosis.

August 5, 2020

Interprofessional/interdisciplinary teamwork during the early COVID-19 pandemic: experience from a children's hospital within an academic health center.

August 12, 2020

Helping healthcare teams save lives during COVID-19: insights and countermeasures from team science.

November 25, 2020

Errors in nurse-led triage: an observational study.

December 2, 2020

Emergency department monitor alarms rarely change clinical management: an observational study.

September 16, 2020

Clinical decision support improves the appropriateness of laboratory test ordering in primary care without increasing diagnostic error: the ELMO cluster randomized trial.

December 2, 2020

Patient feedback for safety improvement in primary care: results from a feasibility study.

July 29, 2020

Adverse events in intensive care and continuing care units during bed-bath procedures: the prospective observational NURSIng during critical carE (NURSIE) study.

December 23, 2020

Prospective validation of classification of intraoperative adverse events (ClassIntra): international, multicentre cohort study.

October 7, 2020

Incidence and characteristics of adverse events in paediatric inpatient care: a systematic review and meta-analysis.

January 25, 2023

Implementation of simulation training during the COVID-19 pandemic: a New York hospital experience.

February 24, 2021

Characteristics of morbidity and mortality conferences associated with the implementation of patient safety improvement initiatives, an observational study.

March 16, 2016

Increased patient safety-related incidents following the transition into Daylight Savings Time.

September 9, 2020

Inpatient telemedicine and new models of care during COVID-19: hospital design strategies to enhance patient and staff safety.

September 15, 2021

Associations between double-checking and medication administration errors: a direct observational study of paediatric inpatients.

August 26, 2020

Analysis of pharmacist-identified medication-related problems at two United Kingdom hospitals: a prospective observational study.

March 18, 2020

Severe staffing and personal protective equipment shortages faced by nursing homes during the COVID-19 pandemic.

September 16, 2020

Factors associated with missed nursing care and nurse-assessed quality of care during the COVID-19 pandemic.

February 23, 2022

Leadership: an effective human factor during COVID-19.

September 1, 2021

Mental health of staff working in intensive care during COVID-19.

February 24, 2021

Delayed access to care and late presentations in children during the COVID-19 pandemic: a snapshot survey of 4075 paediatricians in the UK and Ireland.

July 29, 2020

Impact of the initial response to COVID-19 on long-term care for people with intellectual disability: an interrupted time series analysis of incident reports.

October 14, 2020

Journal Article

Study

Patient Safety Innovations

Predicting dispensing errors in community pharmacies: an application of the Systematic Human Error Reduction and Prediction Approach (SHERPA).

November 16, 2022

Acute clinical deterioration and consumer escalation: the understanding and perceptions of hospital staff.

August 31, 2022

Bias at warp speed: how AI may contribute to the disparities gap in the time of COVID-19.

September 9, 2020

Diagnostic trajectories in primary care at 12 months: an observational cohort study.

June 15, 2022

Patient harm during COVID-19 pandemic: using a human factors lens to promote patient and workforce safety.

December 23, 2020

Scoping review of patients' attitudes about their role and behaviours to ensure safe care at the direct care level.

August 26, 2020

The barriers and enhancers to trust in a just culture in hospital settings: a systematic review.

August 17, 2022

Burnout and sources of stress among health care risk managers and patient safety personnel during the COVID-19 pandemic: a pilot study.

July 7, 2021

How does the WHO Surgical Safety Checklist fit with existing perioperative risk management strategies? An ethnographic study across surgical specialties.

March 18, 2020

Related Resources

Associations between self-reported healthcare disruption due to COVID-19 and avoidable hospital admission: evidence from seven linked longitudinal studies for England.

August 9, 2023

Identifying adverse events in patients hospitalized in isolation or quarantine due to COVID-19.

May 10, 2023

Healthcare-associated infections in Veterans Affairs acute-care and long-term healthcare facilities during the coronavirus disease 2019 (COVID-19) pandemic.

April 5, 2023

Top 10 Patient Safety Concerns.

March 13, 2023

The effectiveness of tele-triage during the COVID-19 pandemic: a systematic review and narrative synthesis.

February 8, 2023

Medication safety incidents associated with the remote delivery of primary care: a rapid review.

January 18, 2023

Safety culture and the positive association of being a primary care training practice during COVID-19: the results of the multi-country European PRICOV-19 Study.

November 16, 2022

From COVID-19 pandemic to patient safety: a new "spring" for telemedicine or a boomerang effect?

July 27, 2022

Clinic design for safety during the pandemic: safety or teamwork, can we only pick one?

May 11, 2022

Safety implications of remote assessments for suspected COVID-19: qualitative study in UK primary care.

March 23, 2022

Ambulatory virtual care during a pandemic: patient safety considerations.

March 9, 2022

Patient Safety Primers

Coronavirus Disease 2019 (COVID-19) and Safety of Older Adults Residing in Nursing Homes

February 24, 2022

Mapping the resilience performance of community pharmacy to maintain patient safety during the Covid-19 pandemic.

February 16, 2022

The abrupt expansion of ambulatory telemedicine: implications for patient safety.

February 9, 2022

Quality and safety in hospital pediatrics during COVID-19: a national qualitative study.

January 12, 2022

Use and impact of virtual primary care on quality and safety: The public's perspectives during the COVID-19 pandemic.

January 12, 2022

Transmission of community- and hospital-acquired SARS-CoV-2 in hospital settings in the UK: a cohort study.

November 10, 2021

Supervision, interprofessional collaboration, and patient safety in intensive care units during the COVID-19 pandemic.

November 10, 2021

Ensuring primary care diagnostic quality in the era of telemedicine.

October 27, 2021

The impact of coronavirus disease 2019 (COVID-19) on healthcare-associated infections in 2020: a summary of data reported to the National Healthcare Safety Network.

September 22, 2021

Inpatient telemedicine and new models of care during COVID-19: hospital design strategies to enhance patient and staff safety.

September 15, 2021

Evidence of respiratory infection transmission within physician offices could inform outpatient infection control.

September 1, 2021

Patient-safety incidents during COVID-19 health crisis in France: An exploratory sequential multi-method study in primary care.

July 21, 2021

Deficiencies in Emergency Preparedness for Veterans Health Administration Telemental Health Care at VA Clinic Locations Prior to the Pandemic.

July 14, 2021

Patient safety in dermatology: a ten-year update.

June 23, 2021

Identifying barriers to and opportunities for telehealth implementation amidst the COVID-19 pandemic by using a human factors approach: a leap into the future of health care delivery?

May 5, 2021

Improving Telediagnosis: A Call to Action.

April 14, 2021

Management and patient safety of complex elderly patients in primary care during the COVID-19 pandemic in the UK-Qualitative assessment.

April 14, 2021

COVID-19 increased the risk of ICU-acquired bloodstream infections: a case-cohort study from the multicentric OUTCOMEREA network.

March 17, 2021

Mental health of staff working in intensive care during COVID-19.

February 24, 2021

See More About The Topic

Ambulatory Clinic or Office

Facility and Group Administrators

Primary Care

Public Health

Infectious Diseases

Organisation and characteristics of out-of-hours primary care during a COVID-19 outbreak: a real-time observational study.

Predicting dispensing errors in community pharmacies: an application of the Systematic Human Error Reduction and Prediction Approach (SHERPA).

Coronavirus Disease 2019 (COVID-19) and Safety of Older Adults Residing in Nursing Homes

Connect With Us

Sign up for Email Updates

Agency for Healthcare Research and Quality

Organisation and characteristics of out-of-hours primary care during a COVID-19 outbreak: a real-time observational study.

Predicting dispensing errors in community pharmacies: an application of the Systematic Human Error Reduction and Prediction Approach (SHERPA).

Coronavirus Disease 2019 (COVID-19) and Safety of Older Adults Residing in Nursing Homes

Connect With Us

Sign up for Email Updates

Agency for Healthcare Research and Quality

PSNet Log in

Submit Your Innovations

Continue as a Guest

Continue Logged In

Submit Your Innovations

Continue as a Guest

Continue logged in

New Users to the PSNet site