COVID-19 Impact

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PSNet: Patient Safety Network
Journal Article
Commentary

Organisational crisis resource management: leading an academic department of emergency medicine through the COVID-19 pandemic.

Gavin N, Romney M-LS, Lema PC, et al. BMJ Leader. 2020;Epub Sept 1.

Developed in the field of aviation, crew resource management (CRM) is used to teach teamwork and effective communication and has been used extensively in patient safety improvement efforts. This commentary describes four New York metropolitan area emergency departments’ experience applying (CRM) principles at an organizational level in responding to the current COVID-19 pandemic as well as future crises.