Overcoming COVID-19: what can human factors and ergonomics offer?
This commentary describes how human factors and ergonomics can contribute to the COVID-19 pandemic response, using the example of workflow redesigns in a pediatric ambulatory care clinic. The authors discuss Just-in-time (JIT) training, adapting workflow processes, identifying potential failure modes and safety hazards, and revisions to protocols and processes to provide safe care to patients during the COVID-19 pandemic.