Journal Article

Patient and family engagement in incident investigations: exploring hospital manager and incident investigators' experiences and challenges.

Kok J, Leistikow I, Bal R. Journal of health services research & policy. 2018;23:252-261.

Patient and family engagement enriches both incident reporting and adverse event investigations. These qualitative interviews with Dutch hospital managers highlight two assets patients and families offer during incident investigations: they provide details hospital staff cannot otherwise capture and the opportunity to regain trust. An Annual Perspective discussed novel approaches to engaging patients in their safety.