Patient and family engagement in incident investigations: exploring hospital manager and incident investigators' experiences and challenges.

Josje Kok; Ian Leistikow; Roland Bal

Study

Patient and family engagement in incident investigations: exploring hospital manager and incident investigators' experiences and challenges.

October 31, 2018

Kok J, Leistikow I, Bal R. J Health Serv Res Policy. 2018;23(4):252-261.

View more articles from the same authors.

Patient and family engagement enriches both incident reporting and adverse event investigations. These qualitative interviews with Dutch hospital managers highlight two assets patients and families offer during incident investigations: they provide details hospital staff cannot otherwise capture and the opportunity to regain trust. An Annual Perspective discussed novel approaches to engaging patients in their safety.

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Epidemiology of Errors and Adverse Events

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