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Patient and family engagement in incident investigations: exploring hospital manager and incident investigators' experiences and challenges.

Kok J, Leistikow I, Bal R. Patient and family engagement in incident investigations: exploring hospital manager and incident investigators' experiences and challenges. J Health Serv Res Policy. 2018;23(4):252-261. doi:10.1177/1355819618788586.

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October 31, 2018
Kok J, Leistikow I, Bal R. J Health Serv Res Policy. 2018;23(4):252-261.

Patient and family engagement enriches both incident reporting and adverse event investigations. These qualitative interviews with Dutch hospital managers highlight two assets patients and families offer during incident investigations: they provide details hospital staff cannot otherwise capture and the opportunity to regain trust. An Annual Perspective discussed novel approaches to engaging patients in their safety.

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Kok J, Leistikow I, Bal R. Patient and family engagement in incident investigations: exploring hospital manager and incident investigators' experiences and challenges. J Health Serv Res Policy. 2018;23(4):252-261. doi:10.1177/1355819618788586.