Patient and visitor aggression in healthcare: a survey exploring organisational safety culture and team efficacy. | PSNet

Provide Feedback |

Submit a Case

Register

Study

Patient and visitor aggression in healthcare: a survey exploring organisational safety culture and team efficacy.

June 19, 2019

Heckemann B, Hahn S, Halfens RJG, et al. J Nurs Manag. 2019;27(5):1039-1046.

View more articles from the same authors.

This online survey of nurse managers found that patient and visitor aggression remains a patient safety concern. The results highlight the importance of the physical layout and safety culture in addressing aggressive behavior and improving workplace safety for nurses.

PubMed citation

Related Resources From the Same Author(s)

Targeted implementation of the Comprehensive Unit-Based Safety Program through an assessment of safety culture to minimize central line-associated bloodstream infections.

October 26, 2016

Lack of awareness of community-acquired adverse drug reactions upon hospital admission: dimensions and consequences of a dilemma.

March 6, 2005

Doing well by doing good: evaluating the influence of patient safety performance on hospital financial outcomes.

May 31, 2017

Evaluating the effect of safety culture on error reporting: a comparison of managerial and staff perspectives.

August 20, 2014

The influence of organizational factors on patient safety: examining successful handoffs in health care.

August 27, 2014

Clinical decision support for early recognition of sepsis.

April 20, 2016

Does compliance to patient safety tasks improve and sustain when radiotherapy treatment processes are standardized?

December 10, 2014

Examining medical office owners and clinicians perceptions on patient safety climate.

November 7, 2018

Examination of the relationship between management and clinician perception of patient safety climate and patient satisfaction.

June 7, 2017

Linking Joint Commission inpatient core measures and National Patient Safety Goals with evidence.

May 6, 2009

How differences between manager and clinician perceptions of safety culture impact hospital processes of care.

February 14, 2018

Journey to no preventable risk: The Baylor Health Care System patient safety experience.

November 3, 2010

Causes of death of residents in ACGME-accredited programs 2000 through 2014: implications for the learning environment.

May 31, 2017

Incident learning in pursuit of high reliability: implementing a comprehensive, low-threshold reporting program in a large, multisite radiation oncology department.

April 15, 2015

Hospitalized patients' understanding of their plan of care.

January 27, 2010

Effective strategies to increase reporting of medication errors in hospitals.

January 25, 2006

Journey toward high reliability: a comprehensive safety program to improve quality of care and safety culture in a large, multisite radiation oncology department.

September 27, 2017

Laboratory results that should be ignored.

November 1, 2006

Decrease in hospital-wide mortality rate after implementation of a commercially sold computerized physician order entry system.

May 12, 2010

A new approach of assessing patient safety aspects in routine practice using the example of "doctors handwritten prescriptions."

June 26, 2019

Caring for our own: deploying a systemwide second victim rapid response team.

April 28, 2010

Nurses' use of computerized clinical guidelines to improve patient safety in hospitals.

May 6, 2015

Implementation of computerized physician order entry in seven countries.

March 25, 2009

Alarm fatigue: impacts on patient safety.

December 16, 2015

Patterns of nurse–physician communication and agreement on the plan of care.

June 9, 2010

Journal Article

Study

Demonstrating the value of a standardized cognitive assessment tool through the use of interprofessional rapid safety rounds.

March 29, 2023

Impact of hospital-acquired conditions on financial liabilities for Medicare patients.

June 8, 2016

Design and implementation of an ICU incident registry.

November 1, 2006

The impact of hospital-acquired conditions on Medicare program payments.

November 26, 2014

Safety as a criterion for quality: The Critical Nursing Situation Index in paediatric critical care, an observational study.

November 4, 2009

Obstacles to research on the effects of interruptions in healthcare.

February 10, 2016

The relationship between patient safety culture and the implementation of organizational patient safety defences at emergency departments.

May 19, 2010

Checklists improve experts' diagnostic decisions.

April 17, 2013

Finding and fixing mistakes: do checklists work for clinicians with different levels of experience?

May 22, 2013

Twelve tips on engaging learners in checking health care decisions.

December 11, 2013

Good Practice Guides on Medication Errors: Part 1 and Part 2.

April 13, 2016

Association of low-dose whole-body computed tomography with missed injury diagnoses and radiation exposure in patients with blunt multiple trauma.

February 5, 2020

The impact of computerized provider order entry systems on inpatient clinical workflow: a literature review.

July 22, 2009

Does lean management improve patient safety culture? An extensive evaluation of safety culture in a radiotherapy institute.

April 29, 2015

Evaluating the medication process in the context of CPOE use: the significance of working around the system.

May 25, 2011

Overriding of drug safety alerts in computerized physician order entry.

January 11, 2006

Do you have to re-examine to reconsider your diagnosis? Checklists and cardiac exam.

February 20, 2013

A factorial survey on safety behavior providing opportunities to improve safety.

December 5, 2018

Potentially inappropriate medications and their effect on falls during hospital admission.

March 23, 2022

Development and expression of a high-reliability organization.

December 1, 2021

Anatomy of a failure: a sociotechnical evaluation of a laboratory physician order entry system implementation.

August 26, 2009

Description of the development and validation of the Canadian Paediatric Trigger Tool.

January 30, 2005

Perception of the usability and implementation of a metacognitive mnemonic to check cognitive errors in clinical setting.

April 10, 2019

How does audit and feedback influence intentions of health professionals to improve practice? A laboratory experiment and field study in cardiac rehabilitation.

April 12, 2017

Understanding handling of drug safety alerts: a simulation study.

May 5, 2010

Same system, different outcomes: comparing the transitions from two paper-based systems to the same computerized physician order entry system.

September 24, 2008

Turning off frequently overridden drug alerts: limited opportunities for doing it safely.

May 21, 2008

Are health professionals' perceptions of patient safety related to figures on safety incidents?

September 19, 2012

Interventions to reduce medication dispensing, administration, and monitoring errors in pediatric professional healthcare settings: a systematic review.

September 29, 2021

Patient safety: Part II. Opportunities for improvement in patient safety.

August 19, 2009

Interventions to reduce pediatric prescribing errors in professional healthcare settings: a systematic review of the last decade.

June 23, 2021

Exploring perinatal shift-to-shift handover communication and process: an observational study.

May 28, 2014

Is culture associated with patient safety in the emergency department? A study of staff perspectives.

April 23, 2014

Development and reliability of the explicit professional oral communication observation tool to quantify the use of non-technical skills in healthcare.

July 10, 2013

Understanding how the design and implementation of online consultations affect primary care quality: systematic review of evidence with recommendations for designers, providers, and researchers.

November 30, 2022

Clinical reasoning in the context of active decision support during medication prescribing.

April 5, 2017

Diffusing aviation innovations in a hospital in the Netherlands.

August 4, 2010

Prevention of surgical malpractice claims by a surgical safety checklist.

January 26, 2011

Understanding context specificity: the effect of contextual factors on clinical reasoning.

September 2, 2020

Comparison of methods for identifying patients at risk of medication-related harm.

July 21, 2010

Time-dependent drug–drug interaction alerts in care provider order entry: software may inhibit medication error reductions.

December 2, 2009

Adverse events among children in Canadian hospitals: the Canadian Paediatric Adverse Events Study.

August 22, 2012

Uncovering system errors using a rapid response team: cross-coverage caught in the crossfire.

July 29, 2009

Assessing controlled substance prescribing errors in a pediatric teaching hospital: an analysis of the safety of analgesic prescription practice in the transition from the hospital to home.

May 6, 2009

Patient and physician perspectives of deprescribing potentially inappropriate medications in older adults with a history of falls: a qualitative study.

May 5, 2021

Maternal mortality: near-miss events in middle-income countries, a systematic review.

November 24, 2021

A comparative review of patient safety initiatives for national health information technology.

February 6, 2013

Preventable and non-preventable adverse drug events in hospitalized patients: a prospective chart review in the Netherlands.

November 9, 2011

Patient safety and legal regulations: a total-scale analysis of the scientific literature.

October 19, 2022

Mortality review as a tool to assess the contribution of healthcare-associated infections to death: results of a multicentre validity and reproducibility study, 11 European Union countries, 2017 to 2018.

August 4, 2021

The "top 10" drug errors and how to prevent them.

June 6, 2007

Reliability of the assessment of preventable adverse drug events in daily clinical practice.

April 2, 2008

Impact of pharmacist-led multidisciplinary medication review on the safety and medication cost of the elderly people living in a nursing home: a before-after study.

February 12, 2020

Personal protective equipment for preventing highly infectious diseases due to exposure to contaminated body fluids in healthcare staff.

June 3, 2020

Prescribing errors in post-COVID-19 patients: prevalence, severity, and risk factors in patients visiting a post-COVID-19 outpatient clinic.

March 23, 2022

The influence that electronic prescribing has on medication errors and preventable adverse drug events: an interrupted time-series study.

December 2, 2009

Nature and timing of incidents intercepted by the SURPASS checklist in surgical patients.

May 2, 2012

Clinical decision support improves the appropriateness of laboratory test ordering in primary care without increasing diagnostic error: the ELMO cluster randomized trial.

December 2, 2020

Medical and surgical comanagement after elective hip and knee arthroplasty: a randomized, controlled trial.

March 6, 2005

Patient safety: Part I. Patient safety and the dermatologist.

August 19, 2009

Clinician support: five years of lessons learned.

April 15, 2015

The work of nurses to provide good and safe services to children receiving hospital-at-home: a qualitative interview study from the perspectives of hospital nurses and physicians.

October 20, 2021

Comparative effectiveness of a serious game and an e-module to support patient safety knowledge and awareness.

February 22, 2017

Signs and symptoms to determine if a patient presenting in primary care or hospital outpatient settings has COVID-19 disease.

July 29, 2020

Safety issues in combined gynecologic and plastic surgical procedures.

August 15, 2007

Comparison of potential risk factors for medication errors with and without patient harm.

August 18, 2010

Preventable errors in organ transplantation: an emerging patient safety issue?

July 11, 2012

WebM&M Cases

Anemia and Delayed Colon Cancer Diagnosis

August 10, 2019

Potentially harmful medication dispenses after a fall or hip fracture: a mixed methods study of a commonly used quality measure.

March 9, 2022

Effect of a comprehensive surgical safety system on patient outcomes.

November 24, 2010

Effect of systematic physician cross-checking on reducing adverse events in the emergency department: the CHARMED cluster randomized trial.

May 2, 2018

A comparison of voluntarily reported medication errors in intensive care and general care units.

March 24, 2010

The randomized AMBORA trial: impact of pharmacological/pharmaceutical care on medication safety and patient-reported outcomes during treatment with new oral anticancer agents.

April 21, 2021

The effect of structured medication review followed by face-to-face feedback to prescribers on adverse drug events recognition and prevention in older inpatients - a multicenter interrupted time series study.

August 10, 2022

Survey of medication documentation at hospital discharge: implications for patient safety and continuity of care.

April 30, 2008

View More

Related Resources

CHaMP: A model for building a center to support health care worker well-being after experiencing an adverse event.

April 5, 2023

Exposure to incivility does not hinder speaking up: a randomised controlled high-fidelity simulation-based study.

October 12, 2022

The perception of the patient safety climate by health professionals during the COVID-19 pandemic-international research.

August 31, 2022

The necessary leadership skillsets for the high-reliability organization framework adoption within acute healthcare organizations.

March 16, 2022

Caring for Those Who Care: Guide for the Development and Implementation of Occupational Health and Safety Programmes for Health Workers.

March 9, 2022

Why an open disclosure procedure is and is not followed after an avoidable adverse event.

September 8, 2021

Coping strategies in health care providers as second victims: a systematic review.

August 4, 2021

Health care workers' experiences of workplace incidents that posed a risk of patient and worker injury: a critical incident technique analysis.

July 14, 2021

Promoting the psychological well-being of healthcare providers facing the burden of adverse events: a systematic review of second victim support resources.

June 23, 2021

The role of the informal and formal organisation in voice about concerns in healthcare: a qualitative interview study.

June 16, 2021

Peer support by interprofessional health care providers in aftermath of patient safety incidents: a cross-sectional study.

June 9, 2021

Influence of gender, profession, and managerial function on clinicians' perceptions of patient safety culture: a cross-national cross-sectional study.

June 9, 2021

Healthcare professionals experience of psychological safety, voice, and silence.

May 26, 2021

Determinants of burnout and other aspects of psychological well-being in healthcare workers during the Covid-19 pandemic: a multinational cross-sectional study.

May 5, 2021

Maternal and neonatal health care worker well-being and patient safety climate amid the COVID-19 pandemic.

March 31, 2021

Burnout in healthcare: the case for organisational change.

August 28, 2019

Failure to report poor care as a breach of moral and professional expectation.

June 19, 2019

Interventions to reduce burnout and improve resilience: impact on a health system's outcomes.

June 12, 2019

A factorial survey on safety behavior providing opportunities to improve safety.

December 5, 2018

Patient safety climate strength: a concept that requires more attention.

August 31, 2016

Giving voice to quality and safety matters at board level: a qualitative study of the experiences of executive nurses working in England and Wales.

August 24, 2016

Fighting MRSA infections in hospital care: how organizational factors matter.

August 17, 2016

Cultural transformation after implementation of crew resource management: is it really possible?

July 27, 2016

Staying silent about safety issues: conceptualizing and measuring safety silence motives.

July 20, 2016

Assessing the relationship between patient safety culture and EHR strategy.

July 20, 2016

Peer support for clinicians: a programmatic approach.

July 20, 2016

Comparing trainee and staff perceptions of patient safety culture.

June 29, 2016

Strengthening leadership as a catalyst for enhanced patient safety culture: a repeated cross-sectional experimental study.

June 22, 2016

Increased risk of burnout for physicians and nurses involved in a patient safety incident.

June 15, 2016

Encouraging employees to speak up to prevent infections: opportunities to leverage quality improvement and care management processes.

May 18, 2016

View More

See More About The Topic

Health Care Executives and Administrators

Organizational Behaviorists

Hospital Medicine

Psychological and Social Complications

To sign up for updates or to access your subscriber preferences, please enter your email address below.

5600 Fishers Lane
Rockville, MD 20857
Telephone: (301) 427-1364