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PSNet: Patient Safety Network
Journal Article
Commentary

Patient experience must move beyond bad apples.

Hamedani A, Safdar B, Aaronson E, et al. Annals of internal medicine. 2016;165:869-870.

Patient safety leaders have long advocated for research to focus on how systems contribute to medical error. This commentary spotlights the need to apply the systems approach to enhance patient experience and suggests that doing so might improve physician engagement and help address burnout.