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Patient Experience, Patient Safety, and Provider Well-Being: Associations and Paths for Quality Improvement.

February 6, 2024

Rockville, MD: Agency for Healthcare Research and Quality; January 2024. AHRQ Publication no. 24-0030.

Patient narrative is an important resource for understanding care delivery. This October 2023 session discussed how Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys provide patient experience insights that can inform safety culture improvement efforts and lower risks stemming from poor patient/team communication.

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