Journal Article
Study

Patient-reported service quality on a medicine unit.

Weingart SN, Pagovich O, Sands DZ, et al. International journal for quality in health care : journal of the International Society for Quality in Health Care. 2006;18:95-101.

The investigators interviewed patients during hospitalization and after discharge to identify service quality deficiencies and found delays, communication, and environmental issues to be the most common problems.