Patient-reported service quality on a medicine unit.

Saul N. Weingart; Odelya Pagovich; Daniel Z. Sands; Joseph M. Li; Mark Aronson; Roger B. Davis; Russell S. Phillips; David W. Bates

Study

Patient-reported service quality on a medicine unit.

November 30, 2005

Weingart SN, Pagovich O, Sands DZ, et al. Int J Qual Health Care. 2006;18(2):95-101.

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The investigators interviewed patients during hospitalization and after discharge to identify service quality deficiencies and found delays, communication, and environmental issues to be the most common problems.

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Hospitals

Facility and Group Administrators

Quality and Safety Professionals

Medicine

Discontinuities, Gaps, and Hand-Off Problems

Patient-reported service quality on a medicine unit.

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