Patient-reported service quality on a medicine unit.

Saul N Weingart; Odelya Pagovich; Daniel Z Sands; Joseph M Li; Mark Aronson; Roger B Davis; Russell S Phillips; David W Bates

Study

Patient-reported service quality on a medicine unit.

November 30, 2005

Weingart SN, Pagovich O, Sands DZ, et al. Int J Qual Health Care. 2006;18(2):95-101.

View more articles from the same authors.

The investigators interviewed patients during hospitalization and after discharge to identify service quality deficiencies and found delays, communication, and environmental issues to be the most common problems.

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