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Patient-reported service quality on a medicine unit.

Weingart SN, Pagovich O, Sands DZ, et al. Patient-reported service quality on a medicine unit. Int J Qual Health Care. 2006;18(2):95-101.

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November 30, 2005
Weingart SN, Pagovich O, Sands DZ, et al. Int J Qual Health Care. 2006;18(2):95-101.

The investigators interviewed patients during hospitalization and after discharge to identify service quality deficiencies and found delays, communication, and environmental issues to be the most common problems.

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Weingart SN, Pagovich O, Sands DZ, et al. Patient-reported service quality on a medicine unit. Int J Qual Health Care. 2006;18(2):95-101.

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