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Patient safety when receiving telephone advice in primary care - a Swedish qualitative interview study.

Berntsson K, Eliasson M, Beckman L. Patient safety when receiving telephone advice in primary care - a Swedish qualitative interview study. BMC Nurs. 2022;21(1):24. doi: 10.1186/s12912-021-00796-9.

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February 23, 2022
Berntsson K, Eliasson M, Beckman L. BMC Nurs. 2022;21(1):24.

Safe and accurate telephone triage is of critical importance, particularly during the COVID-19 pandemic. This Swedish study evaluated district nurses’ experiences and perceptions of patient safety at a national nurse advice triage call center. Interviews with nurses resulted in an overall theme of “being able to make the right decision” based on the categories of “communication” and “assessment.”

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Berntsson K, Eliasson M, Beckman L. Patient safety when receiving telephone advice in primary care - a Swedish qualitative interview study. BMC Nurs. 2022;21(1):24. doi: 10.1186/s12912-021-00796-9.