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Measurement Tool/Indicator
February 3, 2021

Patient/Family Crisis Hotline.

Sorry Works! 



Sorry Works! 

Patients and families experiencing medical error may not always have access to the support needed to navigate the system to inform improvements and receive appropriate restitution. This hotline will provide general information to individuals that contact the organization for help when they feel an error may have occurred in their care or the care of a family member.