The patient's "story": an examination of patient-reported safety incidents in general practice.

Caoimhe Madden; Sinéad Lydon; Andrew W. Murphy; Paul O’Connor

Study

The patient's "story": an examination of patient-reported safety incidents in general practice.

May 4, 2022

Madden C, Lydon S, Murphy AW, et al. Fam Pract. 2022;39(6):1095-1102.

View more articles from the same authors.

Patient complaints and patient-reported incidents can help identify safety issues. This study compared clinician perceptions and patients’ accounts regarding patient safety incidents and identified a significant difference in perceptions about incident severity. Patients’ accounts of incidents commonly described deficiencies related to communication, staff performance, compassion, and respect.

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The patient's "story": an examination of patient-reported safety incidents in general practice.

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