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The patient's "story": an examination of patient-reported safety incidents in general practice.

Madden C, Lydon S, Murphy AW, et al. The patient's "story": an examination of patient-reported safety incidents in general practice. Fam Pract. Epub 2022 Apr 20. doi: 10.1093/fampra/cmac033.

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May 4, 2022
Madden C, Lydon S, Murphy AW, et al. Fam Pract. 2022;Epub Apr 20.

Patient complaints and patient-reported incidents can help identify safety issues. This study compared clinician perceptions and patients’ accounts regarding patient safety incidents and identified a significant difference in perceptions about incident severity. Patients’ accounts of incidents commonly described deficiencies related to communication, staff performance, compassion, and respect.