Peer support: healthcare professionals supporting each other after adverse medical events.

F. van Pelt

Study

Peer support: healthcare professionals supporting each other after adverse medical events.

August 20, 2008

van Pelt F. Qual Saf Health Care. 2008;17(4):249-52.

View more articles from the same authors.

The act of disclosing an error to a patient can cause a clinician to experience significant emotional distress. This article describes the development of a confidential, voluntary peer support service for physicians at an academic hospital, which has gained widespread acceptance.

PubMed citation

Available at

Related Resources From the Same Author(s)

Distractions in the anesthesia work environment: impact on patient safety? Report of a meeting sponsored by the Anesthesia Patient Safety Foundation.

June 28, 2017

Dedicated teams to optimize quality and safety of surgery: a systematic review.

November 16, 2022

Assessing system failures in operating rooms and intensive care units.

March 7, 2007

Patient safety: latent risk factors.

July 14, 2010

Effect of medication reconciliation on patient reported potential adverse events after hospital discharge.

September 8, 2021

Development and reliability of the explicit professional oral communication observation tool to quantify the use of non-technical skills in healthcare.

July 10, 2013

The design of the SAFE or SORRY? study: a cluster randomised trial on the development and testing of an evidence based inpatient safety program for the prevention of adverse events.

May 13, 2009

Room for resilience: a qualitative study about accountability mechanisms in the relation between work-as-done (WAD) and work-as-imagined (WAI) in hospitals.

November 15, 2023

Implementation of crew resource management: a qualitative study in 3 intensive care units.

January 7, 2015

Discrepant perceptions of communication, teamwork and situation awareness among surgical team members.

March 23, 2011

How does audit and feedback influence intentions of health professionals to improve practice? A laboratory experiment and field study in cardiac rehabilitation.

April 12, 2017

Functional safety of health information technology.

April 18, 2012

The problem with using patient complaints for improvement.

January 17, 2018

Learning from morbidity and mortality conferences: focus and sustainability of lessons for patient care.

April 28, 2021

Can a structured checklist prevent problems with laparoscopic equipment?

July 23, 2008

Medication errors: the impact of prescribing and transcribing errors on preventable harm in hospitalised patients.

March 4, 2009

Effects of the introduction of the WHO "Surgical Safety Checklist" on in-hospital mortality: a cohort study.

January 30, 2005

The association between complications, incidents, and patient experience: retrospective linkage of routine patient experience surveys and safety data.

March 27, 2019

Connecting perspectives on quality and safety: patient-level linkage of incident, adverse event and complaint data.

August 15, 2018

Crew resource management training in the intensive care unit. A multisite controlled before-after study.

April 6, 2016

Diffusing aviation innovations in a hospital in the Netherlands.

August 4, 2010

Differences in medication reconciliation interventions between six hospitals: a mixed method study.

June 29, 2022

The effect of audible alarms on anaesthesiologists' response times to adverse events in a simulated anaesthesia environment: a randomised trial.

June 18, 2014

Rural community members' perceptions of harm from medical mistakes: a High Plains Research Network (HPRN) study.

March 21, 2007

Effect of availability bias and reflective reasoning on diagnostic accuracy among internal medicine residents.

October 6, 2010

Interventions to improve team effectiveness: a systematic review.

November 18, 2009

Accuracy of pediatric trauma field triage: a systematic review.

May 30, 2018

Inappropriate prescriptions of direct oral anticoagulants (DOACs) in hospitalized patients: a narrative review.

May 10, 2023

Do patients' disruptive behaviours influence the accuracy of a doctor's diagnosis? A randomised experiment.

March 23, 2016

Why do doctors make mistakes? A study of the role of salient distracting clinical features.

December 11, 2013

Effect of a pharmacy-based centralized intravenous admixture service on the prevalence of medication errors: a before-and-after study.

August 10, 2022

The effect of structured medication review followed by face-to-face feedback to prescribers on adverse drug events recognition and prevention in older inpatients - a multicenter interrupted time series study.

August 10, 2022

Exposure to media information about a disease can cause doctors to misdiagnose similar-looking clinical cases.

March 12, 2014

Detach yourself: the positive effect of psychological detachment on patient safety in long-term care.

September 29, 2021

January 19, 2011

Risk factors for clinically relevant deviations in patients' medication lists reported by patients in personal health records: a prospective cohort study in a hospital setting.

March 2, 2022

Safety culture in long-term care: a cross-sectional analysis of the Safety Attitudes Questionnaire in nursing and residential homes in the Netherlands.

August 12, 2015

Systematic literature review on the effectiveness and safety of paediatric hospital-at-home care as a substitute for hospital care.

May 17, 2023

Surgical adverse outcomes and patients’ evaluation of quality of care: inherent risk or reduced quality of care?

December 12, 2007

Time-dependent drug–drug interaction alerts in care provider order entry: software may inhibit medication error reductions.

December 2, 2009

Medication reconciliation performed by pharmacy technicians at the time of preoperative screening.

July 29, 2009

How would final-year medical students perform if their skill-based prescription assessment was real life?

February 22, 2023

Effect of automated unit dose dispensing with barcode scanning on medication administration errors: an uncontrolled before-and-after study.

December 1, 2021

Effect of warning symbols in combination with education on the frequency of erroneously crushing medication in nursing homes: an uncontrolled before and after study.

September 7, 2016

Do junior doctors make more prescribing errors than experienced doctors when prescribing electronically using a computerised physician order entry system combined with a clinical decision support system? A cross-sectional study.

October 18, 2023

Understanding handling of drug safety alerts: a simulation study.

May 5, 2010

Adaptive design: adaptation and adoption of patient safety practices in daily routines, a multi-site study.

August 12, 2020

Turning off frequently overridden drug alerts: limited opportunities for doing it safely.

May 21, 2008

EAU policy on live surgery events.

March 12, 2014

Speaking up about patient safety concerns: the influence of safety management approaches and climate on nurses' willingness to speak up.

July 18, 2018

'Providing good and comfortable care by building a bond of trust': nurses views regarding their role in patients' perception of safety in the intensive care unit.

November 11, 2015

Is culture associated with patient safety in the emergency department? A study of staff perspectives.

April 23, 2014

Spoons systematically bias dosing of liquid medicine.

January 20, 2010

Community Health Systems’ ongoing journey to zero preventable harm.

December 6, 2023

When my father died.

July 25, 2007

Teamwork and the legal and ethical responsibility of the anaesthetist.

May 14, 2008

Identifying and prioritizing educational content from a malpractice claims database for clinical reasoning education in the vocational training of general practitioners.

October 4, 2023

Patient and health care professional perspectives on stigma in integrated behavioral health: barriers and recommendations.

March 15, 2023

Investigating US medical students' motivation to respond to lapses in professionalism.

October 3, 2018

Improving medical residents’ self-assessment of their diagnostic accuracy: does feedback help?

February 2, 2022

Health Care Failure Mode and Effect Analysis: a useful proactive risk analysis in a pediatric oncology ward.

February 22, 2006

Descriptive analysis on disproportionate medication errors and associated patient characteristics in the Food and Drug Administration's adverse event reporting system.

February 21, 2024

The impact of type of manual medication cart filling method on the frequency of medication administration errors: a prospective before and after study.

February 23, 2011

The value of autopsies in the era of high-tech medicine: discrepant findings persist.

April 9, 2014

The effect of computerized physician order entry on medication prescription errors and clinical outcome in pediatric and intensive care: a systematic review.

April 15, 2009

Opioids and falls risk in older adults: a narrative review.

May 25, 2022

High-risk medication in home care nursing: a Delphi study.

September 7, 2022

Do malpractice claim clinical case vignettes enhance diagnostic accuracy and acceptance in clinical reasoning education during GP training?

September 20, 2023

Drug administration errors in an institution for individuals with intellectual disability: an observational study.

August 29, 2007

Risky procedures by nurses in hospitals: problems and (contemplated) refusals of orders by physicians, and views of physicians and nurses: a questionnaire survey.

September 28, 2005

Cognitive diagnostic error in internal medicine.

April 24, 2013

Using an interactive voice response system to improve patient safety following hospital discharge.

August 1, 2007

Where are my instruments? Hazards in delivery of surgical instruments.

August 10, 2016

Patient safety in primary allied health care: what can we learn from incidents in a Dutch exploratory cohort study?

November 16, 2011

Improving clinical handover between intensive care unit and general ward professionals at intensive care unit discharge.

March 18, 2015

Crisis scenarios for simulation-based nontechnical skills training for cardiac surgery teams: a national survey among cardiac anesthesiologists, cardiac surgeons, clinical perfusionists, and cardiac operating room nurses.

April 12, 2023

Electromagnetic interference from radio frequency identification inducing potentially hazardous incidents in critical care medical equipment.

July 2, 2008

Dual health care system use and high-risk prescribing in patients with dementia: a national cohort study.

December 14, 2016

Shedding light on the dark side of doctor–patient interactions: verbal and nonverbal messages physicians communicate during error disclosures.

June 29, 2011

Negotiating medical virtues: toward the development of a physician mistake disclosure model.

August 26, 2009

The cost of poor blood specimen quality and errors in preanalytical processes.

October 9, 2013

Disclosing medical errors to patients: effects of nonverbal involvement.

May 14, 2014

Is your hospital hospitable?: how physical environment influences patient safety.

October 17, 2007

Leadership strategies of medical school deans to promote quality and safety.

February 7, 2007

The trigger tool as a method to measure harmful medication errors in children.

May 13, 2015

Analysis of variation between diagnosis at admission vs discharge and clinical outcomes among adults with possible bacteremia.

July 13, 2022

If only...: failed, missed and absent error recovery opportunities in medication errors.

March 10, 2010

"Doctor Jazz": lessons that medical professionals can learn from jazz musicians.

June 6, 2018

Surgical patient safety officers in the United States: negotiating contradictions between compliance and workplace transformation.

February 24, 2021

A critical review: moral injury in nurses in the aftermath of a patient safety incident.

April 22, 2020

Nature and timing of incidents intercepted by the SURPASS checklist in surgical patients.

May 2, 2012

A prospective study of paediatric cardiac surgical microsystems: assessing the relationships between non-routine events, teamwork and patient outcomes.

July 6, 2011

Classification of medication incidents associated with information technology.

October 9, 2013

Experiences with Lean Six Sigma as improvement strategy to reduce parenteral medication administration errors and associated potential risk of harm.

July 26, 2017

Prevalence of medication transfer errors in nephrology patients and potential risk factors.

November 6, 2019

The WHO patient safety curriculum guide for medical schools.

January 12, 2011

The use of a checklist in a pediatric oncology clinic.

October 2, 2013

Overall performance of a drug-drug interaction clinical decision support system: quantitative evaluation and end-user survey.

April 13, 2022

Building a safety culture.

December 21, 2005

Prescribing errors in post-COVID-19 patients: prevalence, severity, and risk factors in patients visiting a post-COVID-19 outpatient clinic.

March 23, 2022

Related Resources

CANDOR Webinar Series.

May 27, 2021 - May 27, 2021

AHRQ Communication and Optimal Resolution (CANDOR) Toolkit.

May 25, 2016

Transparency when things go wrong: physician attitudes about reporting medical errors to patients, peers, and institutions.

March 18, 2015

Shining a Light: Safer Health Care Through Transparency.

January 28, 2015

Massachusetts Alliance for Communication and Resolution Following Medical Injury.

March 5, 2014

The association of hospital quality ratings with adverse events.

February 26, 2014

Medical disrespect.

February 12, 2014

Successful implementation of standardized multidisciplinary bedside rounds, including daily goals, in a pediatric ICU.

February 5, 2014

An exploratory study of knowledge brokering in hospital settings: facilitating knowledge sharing and learning for patient safety?

January 29, 2014

Suicide attempts and completions on medical-surgical and intensive care units.

January 29, 2014

How policy makers can smooth the way for communication-and-resolution programs.

January 29, 2014

Communication-and-resolution programs: the challenges and lessons learned from six early adopters.

January 15, 2014

Medication event huddles: a tool for reducing adverse drug events.

January 15, 2014

Exploring Alternatives To Malpractice Litigation.

January 15, 2014

Sign-out snapshot: cross-sectional evaluation of written sign-outs among specialties.

January 15, 2014

Patients do not always complain when they are dissatisfied: implications for service quality and patient safety.

December 4, 2013

Talking with patients about other clinicians' errors.

November 6, 2013

An intervention model that promotes accountability: peer messengers and patient/family complaints.

October 9, 2013

"Excuse me": teaching interns to speak up.

August 28, 2013

Improving patient care through leadership engagement with frontline staff: a Department of Veterans Affairs case study.

July 31, 2013

Huddling for high reliability and situation awareness.

July 24, 2013

Disclosing medical mistakes: a communication management plan for physicians.

June 12, 2013

What do patients think about year-end resident continuity clinic handoffs?: a qualitative study.

May 22, 2013

Hospital-initiated transitional care interventions as a patient safety strategy: a systematic review.

March 20, 2013

Promoting a culture of safety as a patient safety strategy: a systematic review.

March 13, 2013

The intended and unintended consequences of communication systems on general internal medicine inpatient care delivery: a prospective observational case study of five teaching hospitals.

February 13, 2013

Improving situation awareness to reduce unrecognized clinical deterioration and serious safety events.

January 9, 2013

Disclosure-and-resolution programs that include generous compensation offers may prompt a complex patient response.

December 19, 2012

Attitude is everything?: The impact of workload, safety climate, and safety tools on medical errors: a study of intensive care units.

November 28, 2012

Stakeholder perspectives on handovers between hospital staff and general practitioners: an evaluation through the microsystems lens.

November 28, 2012

See More About The Topic

Hospitals

Health Care Providers

Health Care Executives and Administrators

General Internal Medicine

Hospital Medicine

Peer support: healthcare professionals supporting each other after adverse medical events.

Connect With Us

Sign up for Email Updates

Agency for Healthcare Research and Quality

Peer support: healthcare professionals supporting each other after adverse medical events.

Connect With Us

Sign up for Email Updates

Agency for Healthcare Research and Quality

Submit Your Innovations

Continue as a Guest

Continue Logged In

Submit Your Innovations

Continue as a Guest

Continue logged in

New Users to the PSNet site