Journal Article

Pharmacist work stress and learning from quality related events.

Boyle TA; Bishop A; Morrison B; Murphy A; Barker J; Ashcroft DM; Phipps D; Mahaffey T; MacKinnon NJ.

High-quality error investigation can pave the way for safety improvement. This survey of community pharmacists found that a blame-free culture promotes learning from error investigation, but work stress impedes safety culture. The authors suggest that working conditions and safety culture should be addressed in order to improve safety in community pharmacies.