Audiovisual Presentation Physician, say you're sorry. Citation Text: Delbanco T, Bell SK. New York Times Video. November 24, 2008. Copy Citation Save Save to your library Print Share Facebook Twitter Linkedin Copy URL December 10, 2008 Delbanco T, Bell SK. New York Times Video. November 24, 2008. View more articles from the same authors. This video features patient and physician commentary on the power of apology in response to medical error. Available at Save Save to your library Print Share Facebook Twitter Linkedin Copy URL Cite Citation Citation Text: Delbanco T, Bell SK. New York Times Video. November 24, 2008. Copy Citation Related Resources From the Same Author(s) Radiation offers new cures, and ways to do harm. February 3, 2010 Buried answers. May 11, 2005 Fixing a broken healthcare system. August 3, 2005 Differentiating close calls from errors: a multidisciplinary perspective. December 7, 2005 Drug shortages persist in US, harming care. November 28, 2012 Over-the-counter medicines' benefits and dangers. December 9, 2015 The Best Practice: How the New Quality Movement Is Transforming Medicine. November 5, 2008 At Bellevue, a desperate fight to ensure the patients' safety. November 14, 2012 Checking the right boxes, but failing the patient. December 2, 2009 Small patients, big consequences in medical errors. September 24, 2008 Healing the hospital hierarchy. March 27, 2013 Medication orders are written clearly and transcribed accurately – implementing Medication Management Standard 3.20 and National Patient Safety Goal 2b. February 15, 2006 Doctors make mistakes. A new documentary explores what happens when they do—and how to fix it. February 6, 2019 Speaking up about the dangers of the hidden curriculum. January 22, 2014 Improving America's Hospitals: The Joint Commission's Report on Quality and Safety 2008. December 10, 2008 Hospitals to tear up bills for medical mistakes. February 13, 2008 Some red rules shouldn't rule in hospitals. May 14, 2008 More families hear apologies following medical mistakes. September 3, 2008 A night in the hospital, from both ends of the stethoscope. January 20, 2021 Why false positives merit concern, too. November 4, 2020 Faced with a drug shortfall, doctors scramble to treat children with cancer. November 6, 2019 A deadly epidural, delivered by a doctor with a history of mistakes. February 1, 2023 ER doctors misdiagnose patients with unusual symptoms. January 18, 2023 Doctors were alarmed: would I have my children have surgery here? June 12, 2019 My human doctor. October 17, 2018 At Walgreens, complaints of medication errors go missing. March 11, 2020 How chaos at chain pharmacies is putting patients at risk. February 19, 2020 I can't turn my brain off. May 27, 2020 Why doctors still offer treatments that may not help. September 4, 2019 Doctors wrestle with A.I. in patient care, citing lax oversight. November 8, 2023 Bad hospital design is making us sicker. March 8, 2017 A boy's life is lost to sepsis. Thousands are saved in his wake. April 26, 2017 An E.R. kicks the habit of opioids for pain. December 14, 2016 In redesigned room, hospital patients may feel better already. September 3, 2014 Your new medical team: algorithms and physicians. December 16, 2015 Afraid to speak up to medical power. February 27, 2013 In a culture of disrespect, patients lose out. July 31, 2013 Death of a boy prompts new medical efforts nationwide. November 7, 2012 Getting the diagnosis wrong. October 21, 2015 Medicare says it won't cover hospital errors. August 22, 2007 Inquiry into reporter's death finds multiple failures in care. July 5, 2006 Some hospitals call 911 to save their patients. April 11, 2007 Service members are left in dark on health errors. April 29, 2015 FDA begins inquiry after death and illness from saline bags meant for training. January 28, 2015 Whistle-blowing nurse is acquitted in Texas. February 24, 2010 Prone to error: earliest steps to find cancer. July 28, 2010 Aftercare tips for patients checking out of the hospital. June 30, 2010 Bring back the autopsy. March 16, 2016 Most dangerous time at the hospital? It may be when you leave. March 30, 2016 Drug shortages forcing hard decisions on rationing treatments. February 10, 2016 As doctors age, worries about their ability grow. February 9, 2011 Using the web or an app instead of seeing a doctor? Caution is advised. July 20, 2016 Hospital errors jeopardize Angola virus battle. May 11, 2005 The consumer: and now, a warning about labels. November 9, 2005 How a simple checklist can dramatically reduce medical errors. December 3, 2008 HANYS' Report on Report Cards. November 20, 2019 Using A.I. to detect breast cancer that doctors miss. March 15, 2023 Surgical checklists save lives—but once in a while, they don't. Why? May 23, 2018 Ireland investigates cervical cancer screening scandal. May 16, 2018 An infection, unnoticed, turns unstoppable. July 25, 2012 Missed signals. May 16, 2007 The phantom menace of sleep-deprived doctors. August 24, 2011 The risks of the prescribing cascade. September 16, 2020 How common mental shortcuts can cause major physician errors. March 4, 2020 At surgery clinic, rush to save Joan Rivers's life. September 24, 2014 In military care, a pattern of errors but not scrutiny. July 9, 2014 Reducing preventable harm in hospitals. February 3, 2016 Battling hospital-acquired infections. January 23, 2008 Hospital Survey on Patient Safety Culture: 2008 Comparative Database Report. April 16, 2008 As coronavirus ravaged nursing homes, inspectors were not being tested. August 5, 2020 Luer Connector Misconnections: Under-Recognized but Potentially Dangerous Events. August 15, 2012 In U.S. nursing homes, where Covid-19 killed scores, even reports of maggots and rape don’t dock five-star ratings. March 24, 2021 The Retrievals. August 9, 2023 Scant oversight of drug maker in fatal meningitis outbreak. October 17, 2012 Commentary on Sentinel & Serious Events Reported by District Health Boards - 2006/07. March 5, 2008 Phony diagnoses hide high rates of drugging at nursing homes. September 22, 2021 One doctor. 25 deaths. How could it have happened? October 30, 2019 How nursing homes’ worst offenses are hidden from the public. December 22, 2021 When a surgeon should just say 'I'm sorry'. April 6, 2016 New AHRQ SOPS Workplace Safety Supplemental Item Set for Nursing Homes. February 15, 2023 Surgical checklists unused in 10% of hospitals, CMS data shows. August 6, 2014 UTMC nurse tossed out kidney, ruined it. National experts say error is rare. September 5, 2012 Patient safety: it's not just carefulness, it's a culture. March 6, 2005 Fear of Covid-19 leads other patients to decline critical treatment. June 3, 2020 ‘Almost like malpractice’: to shed bias, doctors get schooled to look beyond obesity. June 1, 2022 Can AI help doctors come up with better diagnoses? October 4, 2023 Dangers and deaths around black pregnancies seen as a ‘completely preventable’ health crisis. September 6, 2023 Saving Lives, Saving Money: The Imperative for Computerized Physician Order Entry in Massachusetts Hospitals. February 27, 2008 Partnering with patients and families living with chronic conditions to coproduce diagnostic safety through OurDX: a previsit online engagement tool. February 15, 2023 Investigation into the Role of Clinical Pharmacy Services in Helping to Identify and Reduce High-risk Prescribing Errors in Hospital. October 28, 2020 Identification and safe storage of look-alike, sound-alike medicines in automated dispensing cabinets. February 3, 2021 MRI safety 10 years later. December 7, 2011 A nursing home’s 64-day Covid siege: ‘They’re all going to die’. June 24, 2020 How medical jargon can make COVID health disparities even worse. June 9, 2021 Artificial intelligence is rushing into patient care - and could raise risks. January 15, 2020 What Happens When Doctors Make Diagnostic Errors? November 20, 2019 Over-the-top risky: overuse of ADC overrides, removal of drugs without an order, and use of non-profiled cabinets. November 13, 2019 Radiation risks of diagnostic imaging and fluoroscopy. August 31, 2011 FDA Advise-ERR: avoid using the error-prone abbreviation, TPA. October 14, 2015 Do not let "Depo-" medications be a depot for mistakes. April 13, 2016 View More Related Resources ‘The Retrievals’ reveals painful experiences of female patients are often ignored. September 6, 2023 Annual Communication, Apology, and Resolution (CARe) Forum. August 10, 2023 Patient Safety Innovations Enhancing Support for Patients’ Social Needs to Reduce Hospital Readmissions and Improve Health Outcomes March 29, 2023 Shared understanding of resilient practices in the context of inpatient suicide prevention: a narrative synthesis. August 17, 2022 Adverse event reviews in healthcare: what matters to patients and their family? A qualitative study exploring the perspective of patients and family. June 1, 2022 A Conversation Among Stakeholders on Medical Malpractice. April 26, 2022 - April 26, 2022 Disclosure of errors in surgical procedures. February 2, 2022 Patient, Medical, and Legal Perspectives of Unsafe Care. October 29, 2021 - October 29, 2021 The Good, The Bad, and The Ugly: Patient Experiences with CRPs. October 21, 2021 - October 21, 2021 TeamSTEPPS for the COVID-19 Crisis. February 10, 2021 Reimagining Healing after Healthcare Harm: The Potential for Restorative Practices. July 29, 2020 Pain Alleviation Toolkit. April 8, 2020 Introducing the New SOPS Hospital Survey 2.0. October 30, 2019 Breakdowns in the initial patient-provider encounter are a frequent source of diagnostic error among ischemic stroke cases included in a large medical malpractice claims database. October 23, 2019 Patient safety incidents in advance care planning for serious illness: a mixed-methods analysis October 9, 2019 Error disclosure and apology in radiology: the case for further dialogue. September 25, 2019 The impact of patient–physician alliance on trust following an adverse event. April 10, 2019 Addressing medicine's bias against patients who are overweight. March 27, 2019 Association of emotional intelligence with malpractice claims: a review. February 13, 2019 When is the surgeon too old to operate? February 13, 2019 Why doctors hate their computers. November 14, 2018 Learning from patients' experiences related to diagnostic errors is essential for progress in patient safety. November 7, 2018 My human doctor. October 17, 2018 A surgeon so bad it was criminal. October 10, 2018 "It matters what I think, not what you say": scientific evidence for a medical error disclosure competence (MEDC) model. October 10, 2018 Seeking answers, hearing silence. August 22, 2018 The doctor doesn't listen to her. But the media is starting to. August 22, 2018 Thematic analysis of women's perspectives on the meaning of safety during hospital-based birth. August 15, 2018 Speaking up about care concerns in the ICU: patient and family experiences, attitudes and perceived barriers. August 8, 2018 The practice of respect in the ICU. August 1, 2018 View More See More About The Topic Physicians Risk Managers Patients Psychological and Social Complications Provider-Patient Communication
Medication orders are written clearly and transcribed accurately – implementing Medication Management Standard 3.20 and National Patient Safety Goal 2b. February 15, 2006
Doctors make mistakes. A new documentary explores what happens when they do—and how to fix it. February 6, 2019
Improving America's Hospitals: The Joint Commission's Report on Quality and Safety 2008. December 10, 2008
In U.S. nursing homes, where Covid-19 killed scores, even reports of maggots and rape don’t dock five-star ratings. March 24, 2021
Dangers and deaths around black pregnancies seen as a ‘completely preventable’ health crisis. September 6, 2023
Saving Lives, Saving Money: The Imperative for Computerized Physician Order Entry in Massachusetts Hospitals. February 27, 2008
Partnering with patients and families living with chronic conditions to coproduce diagnostic safety through OurDX: a previsit online engagement tool. February 15, 2023
Investigation into the Role of Clinical Pharmacy Services in Helping to Identify and Reduce High-risk Prescribing Errors in Hospital. October 28, 2020
Identification and safe storage of look-alike, sound-alike medicines in automated dispensing cabinets. February 3, 2021
Over-the-top risky: overuse of ADC overrides, removal of drugs without an order, and use of non-profiled cabinets. November 13, 2019
Patient Safety Innovations Enhancing Support for Patients’ Social Needs to Reduce Hospital Readmissions and Improve Health Outcomes March 29, 2023
Shared understanding of resilient practices in the context of inpatient suicide prevention: a narrative synthesis. August 17, 2022
Adverse event reviews in healthcare: what matters to patients and their family? A qualitative study exploring the perspective of patients and family. June 1, 2022
Breakdowns in the initial patient-provider encounter are a frequent source of diagnostic error among ischemic stroke cases included in a large medical malpractice claims database. October 23, 2019
Patient safety incidents in advance care planning for serious illness: a mixed-methods analysis October 9, 2019
Learning from patients' experiences related to diagnostic errors is essential for progress in patient safety. November 7, 2018
"It matters what I think, not what you say": scientific evidence for a medical error disclosure competence (MEDC) model. October 10, 2018
Thematic analysis of women's perspectives on the meaning of safety during hospital-based birth. August 15, 2018
Speaking up about care concerns in the ICU: patient and family experiences, attitudes and perceived barriers. August 8, 2018