Predicting patient complaints in hospital settings.

T. J B Kline; C. Willness; W. A. Ghali

Study

Predicting patient complaints in hospital settings.

October 22, 2008

Kline TJB, Willness C, Ghali WA. Qual Saf Health Care. 2008;17(5):346-50.

View more articles from the same authors.

Patient complaints were not correlated with unit safety culture measurements, but were somewhat associated with increased severity of illness.

PubMed citation

Available at

Related Resources From the Same Author(s)

Determinants of adverse events in hospitals—the potential role of patient safety culture.

February 27, 2008

Association of diagnostic stewardship for blood cultures in critically ill children with culture rates, antibiotic use, and patient outcomes: results of the Bright STAR Collaborative.

May 18, 2022

Computerised physician order entry-related medication errors: analysis of reported errors and vulnerability testing of current systems.

May 1, 2015

Incidence and trends of sepsis in US hospitals using clinical vs claims data, 2009--2014.

August 20, 2018

Changes in safety attitude and relationship to decreased postoperative morbidity and mortality following implementation of a checklist-based surgical safety intervention.

February 9, 2011

Validation of new ICD-10-based patient safety indicators for identification of in-hospital complications in surgical patients: a study of diagnostic accuracy.

September 11, 2019

A randomised controlled trial assessing the efficacy of an electronic discharge communication tool for preventing death or hospital readmission.

December 6, 2017

ICD-11 for quality and safety: overview of the WHO Quality and Safety Topic Advisory Group.

December 29, 2014

How strong is the evidence for the use of perioperative beta blockers in non-cardiac surgery? Systematic review and meta-analysis of randomised controlled trials.

March 4, 2011

Application of patient safety indicators internationally: a pilot study among seven countries.

June 28, 2011

Related Resources

Condition concern: an innovative response system for enhancing hospitalized patient care and safety.

November 28, 2016

A human factors and survey methodology-based design of a web-based adverse event reporting system for families.

November 23, 2016

Patient safety, satisfaction, and quality of hospital care: cross sectional surveys of nurses and patients in 12 countries in Europe and the United States.

January 4, 2015

The effect of hospital-acquired Clostridium difficile infection on in-hospital mortality.

December 21, 2014

Exploring relationships between patient safety culture and patients' assessments of hospital care.

August 27, 2012

Beyond service quality: the mediating role of patient safety perceptions in the patient experience–satisfaction relationship.

October 12, 2011

Using prospective clinical surveillance to identify adverse events in hospital.

August 25, 2011

Does user-centred design affect the efficiency, usability and safety of CPOE order sets?

May 4, 2011

Development of a measure of patient safety event learning responses.

November 27, 2009

Measurement for improvement: a survey of current practice in Australian public hospitals.

July 23, 2008

See More About The Topic

General Hospitals

Quality and Safety Professionals

General Internal Medicine

Hospital Medicine

Culture of Safety

Predicting patient complaints in hospital settings.

Connect With Us

Sign up for Email Updates

Agency for Healthcare Research and Quality

Predicting patient complaints in hospital settings.

Connect With Us

Sign up for Email Updates

Agency for Healthcare Research and Quality

Submit Your Innovations

Continue as a Guest

Continue Logged In

Submit Your Innovations

Continue as a Guest

Continue logged in

New Users to the PSNet site

Submit Your Training

Continue as a Guest

Continue Logged In

Submit Your Training

Continue as a Guest

Continue Logged In

New Users to the PSNet site

Submit Your Toolkit

Continue as a Guest

Continue Logged In

Submit Your Toolkit

Continue as a Guest

Continue Logged In

New Users to the PSNet site

Submit Your WebM&M Case

Continue as a Guest

Continue Logged In

Submit Your WebM&M Case

Continue as a Guest

Already have a PSNet

Account?

New Users