Predicting patient complaints in hospital settings.

T J B Kline; C Willness; W A Ghali

Study

Predicting patient complaints in hospital settings.

October 22, 2008

Kline TJB, Willness C, Ghali WA. Qual Saf Health Care. 2008;17(5):346-50.

View more articles from the same authors.

Patient complaints were not correlated with unit safety culture measurements, but were somewhat associated with increased severity of illness.

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