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Commentary
Presenting complaint: use of language that disempowers patients.
May 11, 2022
Cox C, Fritz Z. BMJ. 2022;377:e066720.
As more patients are gaining access to their electronic health records, including clinician notes, the language clinicians use can shape how patients feel about their health and healthcare provider. This commentary describes how some words and phrases routinely used in provider notes, such as “deny” or “non-compliant”, may inadvertently build distrust with the patient. The authors recommend medical students and providers reconsider their language to establish more trusting relationships with their patients.
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