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PSNet: Patient Safety Network
Journal Article

A professional development course improves unprofessional physician behavior.

Swiggart WH, Bills JL, Penberthy JK, et al. Jt Comm J Qual Patient Saf. 2019;46.

The Joint Commission has stated that “intimidating and disruptive behaviors” can result in medical errors that affect patient care and safety. In this study a 35-item, web-based survey was administered to physicians—and peers, colleagues, administrators, and staff— before and after they completed a professional development program on unprofessional physician behaviors. Results indicate that physician behavior can be positively modified by a relatively brief education program.