COVID-19 Impact

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PSNet: Patient Safety Network
Journal Article

Provider-patient communication and hospital ratings: perceived gaps and forward thinking about the effects of COVID-19.

Belasen AT, Hertelendy AJ, Belasen AR, et al. Int J Qual Health Care. 2020;Epub Nov 18.

Effective communication between patients and providers has been linked to safer care. This cross-sectional analysis of data from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) identified a positive correlation between overall hospital rating and both nurse and doctor communication measures, as well as measures of care transition.