Provider-patient communication and hospital ratings: perceived gaps and forward thinking about the effects of COVID-19.

Alan T Belasen; Attila J Hertelendy; Ariel R Belasen; Jane Oppenlander

Study

Provider-patient communication and hospital ratings: perceived gaps and forward thinking about the effects of COVID-19.

December 16, 2020

Belasen AT, Hertelendy AJ, Belasen AR, et al. Int J Qual Health Care. 2021;33(1):mzaa140.

View more articles from the same authors.

Effective communication between patients and providers has been linked to safer care. This cross-sectional analysis of data from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) identified a positive correlation between overall hospital rating and both nurse and doctor communication measures, as well as measures of care transition.

PubMed citation

Free full text

Related Resources From the Same Author(s)

COVID-19: patient safety and quality improvement skills to deploy during the surge.

June 24, 2020

The patient died: what about involvement in the investigation process?

June 24, 2020

Human factors and ergonomics at time of crises: the Italian experience coping with COVID19.

July 22, 2020

COVID-19 pandemic: a time for collaboration and a unified global health front.

August 12, 2020

Expanding frontiers of risk management: care safety in nursing home during COVID-19 pandemic.

September 30, 2020

Hospital medication errors: a cross sectional study.

December 23, 2020

Beyond the corrective action hierarchy: a systems approach to organizational change.

August 26, 2020

Identifying psychiatric diagnostic errors with the Safer Dx Instrument.

September 30, 2020

Factors influencing family member perspectives on safety in the intensive care unit: a systematic review.

December 9, 2020

Bundle interventions including nontechnical skills for surgeons can reduce operative time and improve patient safety.

December 9, 2020

Understanding unwarranted variation in clinical practice: a focus on network effects, reflective medicine and learning health systems.

February 2, 2020

Mitigating imperfect data validity in administrative data PSIs: a method for estimating true adverse event rates.

March 3, 2021

Understanding complaints made about surgical departments in a UK district general hospital.

August 4, 2021

Bias at warp speed: how AI may contribute to the disparities gap in the time of COVID-19.

September 9, 2020

Effect of barcode technology on medication preparation safety: a quasi-experimental study.

April 14, 2021

How safe is prehospital care? A systematic review.

November 17, 2021

Exploring the impact of employee engagement and patient safety.

September 14, 2022

Are operating room distractions, interruptions, and disruptions associated with performance and patient safety? A systematic review and meta-analysis.

May 19, 2021

Adopting system models for multiple incident analysis: utility and usability.

October 27, 2021

Crossover of the patient satisfaction surveys, adverse events and patient complaints for continuous improvement in radiotherapy department.

April 20, 2022

"At home, with care": lessons from New York City home-based primary care practices managing COVID-19.

December 16, 2020

Chronic hospital nurse understaffing meets COVID-19: an observational study.

September 9, 2020

Common general surgical never events: analysis of NHS England never event data.

April 7, 2021

The effect of blue-enriched lighting on medical error rate in a university hospital ICU.

January 27, 2021

A quality improvement initiative using peer audit and feedback to improve compliance with the surgical safety checklist.

July 27, 2022

Embracing multiple aims in healthcare improvement and innovation.

March 23, 2022

Better nurse staffing is associated with survival for Black patients and diminishes racial disparities in survival after in-hospital cardiac arrests.

December 9, 2020

Ensuring medication safety for consumers from ethnic minority backgrounds: the need to address unconscious bias within health systems.

November 17, 2021

Interprofessional/interdisciplinary teamwork during the early COVID-19 pandemic: experience from a children's hospital within an academic health center.

August 12, 2020

The challenges and opportunities for shared decision making highlighted by COVID-19.

August 12, 2020

Vulnerability of the medical product supply chain: the wake-up call of COVID-19.

November 25, 2020

How effective are electronic medication systems in reducing medication error rates and associated harm among hospital inpatients? A systematic review and meta-analysis.

December 2, 2020

Interprofessional and intraprofessional communication about older people's medications across transitions of care.

May 26, 2021

Impact of the COVID-19 pandemic on cancer care: a global collaborative study.

November 11, 2020

Incidence, nature and causes of avoidable significant harm in primary care in England: retrospective case note review.

December 16, 2020

Changes in weekend and weekday care quality of emergency medical admissions to 20 hospitals in England during implementation of the 7-day services national health policy.

November 25, 2020

The tradeoffs between safety and alert fatigue: data from a national evaluation of hospital medication-related clinical decision support.

July 29, 2020

Patient race and opioid misuse history influence provider risk perceptions for future opioid-related problems.

November 4, 2020

Errors during resuscitation: the impact of perceived authority on delivery of care.

March 25, 2020

Assessment of patient-preferred language to achieve goal-aligned deprescribing in older adults.

June 30, 2021

Burnout and sources of stress among health care risk managers and patient safety personnel during the COVID-19 pandemic: a pilot study.

July 7, 2021

Dedicated teams to optimize quality and safety of surgery: a systematic review.

November 16, 2022

Examining the meaning of the language used to communicate the nursing hand-off.

November 24, 2021

Communication about medical errors.

February 24, 2021

Measurement and monitoring patient safety in prehospital care: a systematic review.

February 24, 2021

Safety gaps in medical team communication: closing the loop on quality improvement efforts in the cardiac catheterization lab.

June 8, 2022

Learning from safety incidents in high reliability organizations: a systematic review of learning tools that could be adapted and used in healthcare.

March 31, 2021

Alternatives to opioid education and a prescription drug monitoring program cumulatively decreased outpatient opioid prescriptions.

December 16, 2020

Survey of cancer care providers' attitude toward care for older adults with cancer during the COVID-19 pandemic.

November 25, 2020

Measure Dx: implementing pathways to discover and learn from diagnostic errors.

September 28, 2022

Patient factors and hospital outcomes associated with atypical presentation in hospitalized older adults with COVID-19 during the first surge of the pandemic.

August 18, 2021

Healthcare failure mode and effect analysis (HFMEA) as an effective mechanism in preventing infection caused by accompanying caregivers during COVID-19-experience of a city medical center in Taiwan.

January 27, 2021

Supervision, interprofessional collaboration, and patient safety in intensive care units during the COVID-19 pandemic.

November 10, 2021

Communicating with patients about diagnostic errors in breast cancer care: providers' attitudes, experiences, and advice

January 22, 2020

Pharmacist-led program to improve transitions from acute care to skilled nursing facility care.

July 8, 2020

Understanding context specificity: the effect of contextual factors on clinical reasoning.

September 2, 2020

Bracing for the storm: one health care system's planning for the COVID-19 surge.

November 11, 2020

Leadership: an effective human factor during COVID-19.

September 1, 2021

The impact of COVID-19 response on central line associated bloodstream infections and blood culture contamination rates at a tertiary care center in greater Detroit area.

December 16, 2020

A meta-review of methods of measuring and monitoring safety in primary care.

September 15, 2021

Long-term effects of teamwork training on communication and teamwork climate in ambulatory reproductive health care.

October 28, 2020

The use of a standard design medication room to promote medication safety: organizational implications.

February 13, 2013

Communication through the electronic health record: frequency and implications of free text orders.

July 29, 2020

Changing hospital organisational culture for improved patient outcomes: developing and implementing the Leadership Saves Lives intervention.

August 12, 2020

Effect of automated unit dose dispensing with barcode scanning on medication administration errors: an uncontrolled before-and-after study.

December 1, 2021

Unintended consequences of health care reform: impact of changes in payor mix on patient safety indicators,

October 7, 2020

Effectiveness of communication interventions in obstetrics--a systematic review.

April 21, 2021

The accuracy of the Global Trigger Tool is higher for the identification of adverse events of greater harm: a diagnostic test study.

March 22, 2023

Exploring system features of primary care practices that promote better providers' clinical work satisfaction: a qualitative comparative analysis.

May 18, 2022

Characteristics and unexpected COVID-19 diagnoses in resuscitation room patients during the COVID-19 outbreak - a retrospective case series.

September 30, 2020

Supplement on Deepening our Understanding of Quality in Australia (DUQuA).

March 11, 2020

The COVID-19 pandemic: resilient organisational response to a low-chance, high-impact event.

July 15, 2020

Incidence, duration and risk factors associated with delayed and missed diagnostic opportunities related to tuberculosis: a population-based longitudinal study.

March 24, 2021

Deferral of care for serious non-COVID-19 conditions: a hidden harm of COVID-19.

November 18, 2020

Identifying electronic medication administration record (eMAR) usability issues from patient safety event reports.

November 3, 2021

Prevalence and causes of diagnostic errors in hospitalized patients under investigation for COVID-19.

April 12, 2023

The safety of health care for ethnic minority patients: a systematic review.

July 29, 2020

Flow accuracy of IV smart pumps outside of patient rooms during COVID-19.

February 24, 2021

Risk factors associated with medication ordering errors.

December 16, 2020

A comprehensive estimation of the costs of 30-day postoperative complications using actual costs from multiple, diverse hospitals.

October 14, 2020

Inpatient telemedicine and new models of care during COVID-19: hospital design strategies to enhance patient and staff safety.

September 15, 2021

Encouraging patients to speak up about problems in cancer care.

January 12, 2022

Fall prevention with the Smart Socks System reduces hospital fall rates.

September 7, 2022

Streamlining care in crisis: rapid creation and implementation of a digital support tool for COVID-19.

October 21, 2020

Organizational characteristics and perceptions of clinical event notification services in healthcare settings: a study of health information exchange.

December 23, 2020

Interruptions and distractions in healthcare: review and reappraisal.

May 12, 2010

Effect of a multispecialty faculty handoff initiative on safety culture and handoff quality.

April 20, 2022

Translating electronic health record-based patient safety algorithms from research to clinical practice at multiple sites.

August 3, 2022

Impact of the COVID-19 pandemic on the experiences of hospitalized patients: a scoping review.

February 22, 2023

How safe do dying people feel at home? Patients' perception of safety while receiving specialist community palliative care.

December 21, 2022

Establishing a multidisciplinary taskforce to improve anticoagulation safety at a large health system.

December 12, 2021

What COVID-19 teaches us about implicit bias in pediatric health care.

February 24, 2021

Identifying hot spots for harm and blind spots across the care pathway from patient complaints about general practice.

November 3, 2021

Factors influencing physician responsiveness to nurse-initiated communication: a qualitative study.

December 2, 2020

Impact of interoperability of smart infusion pumps and an electronic medical record in critical care.

September 23, 2020

Improving responses to safety incidents: we need to talk about justice.

February 23, 2022

In the eye of the storm: the role of the pharmacist in medication safety during the COVID-19 pandemic at an urban teaching hospital.

December 23, 2020

Why test results are still getting "lost" to follow-up: a qualitative study of implementation gaps.

May 12, 2021

Wrong-patient orders in obstetrics.

July 28, 2021

Linking patient safety culture to quality ratings in the nursing home setting.

December 9, 2020

Related Resources

Annual Diagnostic Excellence Summit.

May 22, 2024 - September 22, 2024

HSJ Patient Safety Congress.

September 16, 2024 - September 17, 2024

Unpacking the complexity of COVID-19 fatalities: adverse events as contributing factors--a single-center, retrospective analysis of the first two years of the pandemic.

August 16, 2023

The impact of a nursing-led intervention bundle with a bedside checklist to reduce mortality during the initial COVID-19 pandemic and implications for future emergencies.

May 24, 2023

Health care-associated infections among hospitalized patients with COVID-19, March 2020-March 2022.

May 3, 2023

Annual Perspective

Improving Diagnostic Safety and Quality

April 26, 2023

Prevalence and causes of diagnostic errors in hospitalized patients under investigation for COVID-19.

April 12, 2023

Healthcare-associated infections in Veterans Affairs acute-care and long-term healthcare facilities during the coronavirus disease 2019 (COVID-19) pandemic.

April 5, 2023

Crowding in the Emergency Department: Challenges for the Care of Children.

March 15, 2023

Examining medication ordering errors using AHRQ Network of Patient Safety Databases.

February 22, 2023

AHRQ-Funded Patient Safety Project Highlights: Improving Healthcare Safety by Engaging Patients and Families.

February 15, 2023

Structural racism and adverse maternal health outcomes: a systematic review.

December 21, 2022

Using community detection techniques to identify themes in COVID-19-related patient safety event reports.

December 7, 2022

Team debriefing in the COVID-19 pandemic: a qualitative study of a hospital-wide clinical event debriefing program and a novel qualitative model to analyze debriefing content.

November 16, 2022

Recommendations for the safety of hospitalised patients in the context of the COVID-19 pandemic: a scoping review.

October 5, 2022

Maybe they had a bad day: how LGBTQ and BIPOC patients react to bias in healthcare and struggle to speak out.

September 14, 2022

Teamwork before and during COVID-19: the good, the same, and the ugly….

August 24, 2022

From COVID-19 pandemic to patient safety: a new "spring" for telemedicine or a boomerang effect?

July 27, 2022

Racial and ethnic discrepancy in pulse oximetry and delayed identification of treatment eligibility among patients with COVID-19.

June 22, 2022

The effect of clinician feedback interventions on opioid prescribing.

April 27, 2022

Effectiveness and safety of pulse oximetry in remote patient monitoring of patients with COVID-19: a systematic review.

April 20, 2022

Ambulatory virtual care during a pandemic: patient safety considerations.

March 9, 2022

The abrupt expansion of ambulatory telemedicine: implications for patient safety.

February 9, 2022

Use and impact of virtual primary care on quality and safety: the public's perspectives during the COVID-19 pandemic.

January 12, 2022

Quality and safety in hospital pediatrics during COVID-19: a national qualitative study.

January 12, 2022

Harnessing event report data to identify diagnostic error during the COVID-19 pandemic.

December 15, 2021

Supervision, interprofessional collaboration, and patient safety in intensive care units during the COVID-19 pandemic.

November 10, 2021

The impact of coronavirus disease 2019 (COVID-19) on healthcare-associated infections in 2020: a summary of data reported to the National Healthcare Safety Network.

September 22, 2021

Role of nursing home quality on COVID-19 cases and deaths: evidence from Florida nursing homes.

September 22, 2021

Do patient engagement interventions work for all patients? A systematic review and realist synthesis of interventions to enhance patient safety.

September 15, 2021

See More About The Topic

Researchers

Hospitals

Quality and Safety Professionals

Public Health

Infectious Diseases

Provider-patient communication and hospital ratings: perceived gaps and forward thinking about the effects of COVID-19.

Connect With Us

Sign up for Email Updates

Agency for Healthcare Research and Quality

Provider-patient communication and hospital ratings: perceived gaps and forward thinking about the effects of COVID-19.

Connect With Us

Sign up for Email Updates

Agency for Healthcare Research and Quality

Submit Your Innovations

Continue as a Guest

Continue Logged In

Submit Your Innovations

Continue as a Guest

Continue logged in

New Users to the PSNet site