Study

Putting out fires: a qualitative study exploring the use of patient complaints to drive improvement at three academic hospitals.

July 10, 2019

Liu JJ, Rotteau L, Bell CM, et al. BMJ Qual Saf. 2019;28(11):894-900.

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When engaged in safety efforts, patients may identify hazards not detected through other means. Patient relations personnel interviewed in this qualitative study revealed that patient complaints rarely lead to organization-wide change. An Annual Perspective described how patients can effectively coengineer safer health care systems.

PubMed citation

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Health Care Providers

Health Care Executives and Administrators

Epidemiology of Errors and Adverse Events