A qualitative formative evaluation of a patient-centred patient safety intervention delivered in collaboration with hospital volunteers.
Louch G, O'Hara JK, Mohammed MA. A qualitative formative evaluation of a patient-centred patient safety intervention delivered in collaboration with hospital volunteers. Health Expect. 2017;20(5):1143-1153. doi:10.1111/hex.12560.
This qualitative evaluation found that a volunteer-administered patient engagement intervention was received positively by patients, families, volunteers, and frontline staff. The authors suggest that this intervention is a promising approach to enhance patient engagement.