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A qualitative study of what care workers do to provide patient safety at home through telecare.

Stokke R, Melby L, Isaksen J, et al. A qualitative study of what care workers do to provide patient safety at home through telecare. BMC Health Serv Res. 2021;21(1):553. doi: 10.1186/s12913-021-06556-4.

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June 23, 2021
Stokke R, Melby L, Isaksen J, et al. BMC Health Serv Res. 2021;21(1):553.

This article explored the interface of technology and patients in home care. Researchers identified three work processes that contribute to patient safety: aligning people with technologies, being alert and staying calm, and coordinating activities based on people and technology. Topics for future research should include the division of labor on home care shifts, the need for new routines and education in telecare for care workers, and how decisions are made regarding home technology.

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Stokke R, Melby L, Isaksen J, et al. A qualitative study of what care workers do to provide patient safety at home through telecare. BMC Health Serv Res. 2021;21(1):553. doi: 10.1186/s12913-021-06556-4.