Quality and safety in medical care: what does the future hold?
Liang BA, Mackey T. Quality and safety in medical care: what does the future hold? Arch Pathol Lab Med. 2011;135(11):1425-31. doi:10.5858/arpa.2011-0154-OA.
This commentary discusses health care reform efforts that incentivize behavior and process change through reducing costs and basing reimbursements on patient experience.