Skip to main content
Study

The quality, safety and content of telephone and face-to-face consultations: a comparative study.

McKinstry B, Hammersley V, Burton C, et al. The quality, safety and content of telephone and face-to-face consultations: a comparative study. Qual Saf Health Care. 2010;19(4):298-303. doi:10.1136/qshc.2008.027763.

Save

Print

June 2, 2010
McKinstry B, Hammersley V, Burton C, et al. Qual Saf Health Care. 2010;19:298-303.

Telephone management of acute and chronic conditions is common, but may be a source of errors and safety problems in ambulatory care. Conducted in Scottish primary care clinics, this study found that telephone consultations were briefer and less detailed than face-to-face visits for similar clinical problems, increasing the potential for diagnostic or management errors.

Save

Print

Cite
Citation

McKinstry B, Hammersley V, Burton C, et al. The quality, safety and content of telephone and face-to-face consultations: a comparative study. Qual Saf Health Care. 2010;19(4):298-303. doi:10.1136/qshc.2008.027763.