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The quality, safety and content of telephone and face-to-face consultations: a comparative study.

McKinstry B, Hammersley V, Burton C, et al. The quality, safety and content of telephone and face-to-face consultations: a comparative study. Qual Saf Health Care. 2010;19(4):298-303. doi:10.1136/qshc.2008.027763.

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June 2, 2010
McKinstry B, Hammersley V, Burton C, et al. Qual Saf Health Care. 2010;19(4):298-303.
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Telephone management of acute and chronic conditions is common, but may be a source of errors and safety problems in ambulatory care. Conducted in Scottish primary care clinics, this study found that telephone consultations were briefer and less detailed than face-to-face visits for similar clinical problems, increasing the potential for diagnostic or management errors.

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McKinstry B, Hammersley V, Burton C, et al. The quality, safety and content of telephone and face-to-face consultations: a comparative study. Qual Saf Health Care. 2010;19(4):298-303. doi:10.1136/qshc.2008.027763.

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