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PSNet: Patient Safety Network
Journal Article

The quality, safety and content of telephone and face-to-face consultations: a comparative study.

McKinstry B, Hammersley V, Burton C, et al. Quality & safety in health care. 2010;19:298-303.

Telephone management of acute and chronic conditions is common, but may be a source of errors and safety problems in ambulatory care. Conducted in Scottish primary care clinics, this study found that telephone consultations were briefer and less detailed than face-to-face visits for similar clinical problems, increasing the potential for diagnostic or management errors.