React, reframe and engage. Establishing a receiver mindset for more effective safety negotiations.

Melanie Barlow; Bernadette Watson; Kate Morse; Elizabeth W. Jones; Fiona Maccallum

Study

React, reframe and engage. Establishing a receiver mindset for more effective safety negotiations.

November 8, 2023

Barlow M, Watson B, Morse K, et al. J Health Organ Manag. 2023;Epub Sep 26.

View more articles from the same authors.

Hierarchy and expected response may inhibit someone from speaking up about a safety concern. This study used two vignettes of a speaking up situation with randomization on speaker seniority, discipline (i.e., allied staff, nurse, physician), tone (i.e., accommodating or non-accommodating), and the presence of other people in the room. All participants were more likely to respond positively to the accommodating tone, but the impact of seniority varied by receiver's discipline.

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React, reframe and engage. Establishing a receiver mindset for more effective safety negotiations.

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