Relationship between complaints and quality of care in New Zealand: a descriptive analysis of complainants and non-complainants following adverse events.

M. M. Bismark; T. A. Brennan; R. J. Paterson; P. B. Davis; D. M. Studdert

Study

Relationship between complaints and quality of care in New Zealand: a descriptive analysis of complainants and non-complainants following adverse events.

February 15, 2006

Bismark MM, Brennan TA, Paterson RJ, et al. Qual Saf Health Care. 2006;15(1):17-22.

View more articles from the same authors.

The investigators compared adverse event and complaint data sets and found that complaint rates were low overall, but common for severe and preventable injuries.

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