Email Updates
Study
Relationship between complaints and quality of care in New Zealand: a descriptive analysis of complainants and non-complainants following adverse events.
Bismark MM, Brennan TA, Paterson RJ, et al. Relationship between complaints and quality of care in New Zealand: a descriptive analysis of complainants and non-complainants following adverse events. Qual Saf Health Care. 2006;15(1):17-22.
Copy Citation
Download Citation
March 28, 2011
Bismark MM, Brennan TA, Paterson RJ, et al. Qual Saf Health Care. 2006;15(1):17-22.
The investigators compared adverse event and complaint data sets and found that complaint rates were low overall, but common for severe and preventable injuries.
