Reliability, uncertainty and the management of error: new perspectives in the COVID-19 era.

Paul R Schulman

Commentary

Reliability, uncertainty and the management of error: new perspectives in the COVID-19 era.

March 9, 2022

Schulman PR. J Contingencies Crisis Manage. 2022;30(1):92-101.

View more articles from the same authors.

High reliability organizations (HROs) are those that operate in highly complex domains, such as aviation, with no or very few significant errors. This commentary describes the relationship between error and uncertainty in HROs using the increased uncertainties brought on by the COVID-19 pandemic as an example.

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