Book/Report

Report of the Independent Inquiry into the Issues Raised by Paterson.

James G. Report of the Independent Inquiry into the Issues Raised by Paterson. House Commons Report 31. Department of Health and Social Care. Crown Copyright 2020. ISBN 9781528617284.

Sharing information from large-scale failure investigations provides insights on latent factors that contribute to patient harm. This analysis discusses a criminal case involving one surgeon in the National Health Service. The examination uncovered problems perpetuated by culture, lack of respect for patient concerns, poor complaint follow-up and organizational blindness. The report summarizes recommendations to reduce similar situations through improving patient communication, organizational accountability and complaints management.