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PSNet: Patient Safety Network
Journal Article
Commentary

Restoring trust in VA health care.

Kizer KW, Jha AK. The New England journal of medicine. 2014;371:295-7.

In response to a recent investigation raising concerns about inaccurate reporting of wait-time data, this commentary relates barriers to improving patient safety, such as overuse of performance measures. The authors describe approaches to augment safety, such as narrowing down performance measures to address the most significant concerns and engaging private health care organizations in improvement projects.