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The role of feedback in emergency ambulance services: a qualitative interview study.

Wilson C, Howell AM, Janes G, et al. The role of feedback in emergency ambulance services: a qualitative interview study. BMC Health Serv Res. 2022;22(1):296. doi: 10.1186/s12913-022-07676-1

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April 6, 2022
Wilson C, Howell A-M, Janes G, et al. BMC Health Serv Res. 2022;22(1):296.

Feedback is an essential component of performance improvement and patient safety. Researchers conducted semi-structured interviews with emergency medical services (EMS) professionals in the United Kingdom about their perspectives on how feedback impacts patient care and safety. Findings highlight strong desire for feedback and concerns that inadequate feedback could inhibit learning from mistakes, limit professional development, and negatively impact patient safety.