Room for resilience: a qualitative study about accountability mechanisms in the relation between work-as-done (WAD) and work-as-imagined (WAI) in hospitals.

Jan-Willem Weenink; Jaco Tresfon; Iris van de Voort; Teyler van Muijden; Jaap F. Hamming; Roland Bal

Study

Room for resilience: a qualitative study about accountability mechanisms in the relation between work-as-done (WAD) and work-as-imagined (WAI) in hospitals.

November 15, 2023

Weenink J-W, Tresfon J, van de Voort I, et al. BMC Health Serv Res. 2023;23(1):1048.

View more articles from the same authors.

Promoting resilience across and within healthcare organizations is a key component of Safety-II. This qualitative study involving six teams across three hospitals in the Netherlands found that healthcare professionals, managers, and quality advisors hold differing perspectives regarding the right approach to clinical practices and the importance of certain clinical actions. The authors underscore the importance of team reflections to foster resilience and accountability across all levels within healthcare organizations.

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Room for resilience: a qualitative study about accountability mechanisms in the relation between work-as-done (WAD) and work-as-imagined (WAI) in hospitals.

Reducing hospital harm: establishing a command centre to foster situational awareness.

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