The safe day call: reducing silos in health care through frontline risk assessment.
Paterson C, Miller K, Benden M, et al. The Safe Day Call: Reducing Silos in Health Care Through Frontline Risk Assessment. Jt Comm J Qual Patient Saf. 2014;40(10):476-481.
This commentary describes the development and implementation of a daily group phone call, guided by a unit leader, to facilitate discussion about patient safety concerns across a health system. The authors review the results and lessons learned in the 4 years following the intervention.