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Safety implications of remote assessments for suspected COVID-19: qualitative study in UK primary care.
March 23, 2022
Wieringa S, Neves AL, Rushforth A, et al. BMJ Qual Saf. 2023;32(12):732-741.
The COVID-19 pandemic dramatically increased the use of telehealth, including remote primary care triage and assessment. This qualitative study explored patients’ and clinicians’ experiences managing suspected COVID-19 during remote triage and assessment. Findings highlight the need to strengthen organizational resilience, develop and implement triage decision support tools, and address vulnerable and unsupported groups (e.g., the elderly, vulnerable and homebound patients).
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